OTRS安装与配置

otrs下载地址为：http://www.otrs.com/en/open-source/get-otrs/software-download/
安装配置步骤参考这里：http://www.365master.com/event/zw2012/20120813/67556.shtml

安装完毕后无法打开初始页面，于是重启服务，提示了一些错误：

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DBI connect('database=otrs;host=localhost;','otrs',...) failed: Access denied for user 'otrs'@'localhost' (using password: YES) at d:/PROGRA~1/OTRS/OTRS/Kernel/System/DB.pm line 253
ERROR: OTRS-otrs.Scheduler-10 Perl: 5.12.3 OS: MSWin32 Time: Thu Jun 6 16:33:09 2013

Message: Access denied for user 'otrs'@'localhost' (using password: YES)

Traceback (7940):
Module: Kernel::System::DB::new (OTRS 3.2.7) Line: 224
Module: main::_CommonObjects (unknown version) Line: 607
Module: d:/PROGRA~1/OTRS/OTRS/bin/otrs.Scheduler4win.pl (unknown version) Line: 86

Got no DBObject! at d:/PROGRA~1/OTRS/OTRS/Kernel/System/PID.pm line 78.
Cron Service (CRONw) 服务正在停止.....
Cron Service (CRONw) 服务已成功停止。

The Apache2.2 service is not started.
没有启动 MySQL 服务。

请键入 NET HELPMSG 3521 以获得更多的帮助。

MySQL 服务正在启动 ...
MySQL 服务无法启动。

系统出错。

发生系统错误 1067。

进程意外终止。

httpd.exe: Could not reliably determine the server's fully qualified domain name, using 10.120.147.58 for ServerName
Writing to d:/PROGRA~1/OTRS/CRONw/crontab.txt...

Done.
Cron Service (CRONw) 服务正在启动 .
Cron Service (CRONw) 服务已经启动成功。

DBI connect('database=otrs;host=localhost;','otrs',...) failed: Access denied for user 'otrs'@'localhost' (using password: YES) at d:/PROGRA~1/OTRS/OTRS/Kernel/System/DB.pm line 253
ERROR: OTRS-otrs.Scheduler-10 Perl: 5.12.3 OS: MSWin32 Time: Thu Jun 6 16:33:42 2013

Message: Access denied for user 'otrs'@'localhost' (using password: YES)

Traceback (6700):
Module: Kernel::System::DB::new (OTRS 3.2.7) Line: 224
Module: main::_CommonObjects (unknown version) Line: 607
Module: d:/PROGRA~1/OTRS/OTRS/bin/otrs.Scheduler4win.pl (unknown version) Line: 179

Got no DBObject! at d:/PROGRA~1/OTRS/OTRS/Kernel/System/PID.pm line 78.

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解决步骤如下：
1. 创建mysql的表
C:\Documents and Settings\yuechaotian>mysql -u root -p otrs < "D:\Program Files\OTRS\OTRS\scripts\database\otrs-schema.mysql.sql"
Enter password:

C:\Documents and Settings\yuechaotian>mysql -u root -p otrs < "D:\Program Files\OTRS\OTRS\scripts\database\otrs-initial_insert.mysql.sql"
Enter password:

C:\Documents and Settings\yuechaotian>mysql -u root -p otrs < "D:\Program Files\OTRS\OTRS\scripts\database\otrs-schema-post.mysql.sql"
Enter password:

2. 修改otrs的Config.pm中数据库的连接
# ---------------------------------------------------- #
# database settings #
# ---------------------------------------------------- #

# The database host
$Self->{DatabaseHost} = 'localhost';

# The database name
$Self->{Database} = 'otrs';

# The database user
$Self->{DatabaseUser} = 'root';

# The password of database user. You also can use bin/otrs.CryptPassword.pl
# for crypted passwords
$Self->{DatabasePw} = '';

3. 修改OTRS中apache的ServerName
D:\Program Files\OTRS\Apache\conf\httpd.conf
ServerName <我的IP>:80

4. 重启成功
C:\>"D:\Program Files\OTRS\otrs4win\Scripts\OTRSServicesRestart.bat"
Cron Service (CRONw) 服务正在停止.
Cron Service (CRONw) 服务已成功停止。

The Apache2.2 service is not started.
MySQL 服务正在停止..
MySQL 服务已成功停止。

MySQL 服务正在启动 .
MySQL 服务已经启动成功。

Writing to d:/PROGRA~1/OTRS/CRONw/crontab.txt...

Done.
Cron Service (CRONw) 服务正在启动 .
Cron Service (CRONw) 服务已经启动成功。

其中（1）和（2）参考这里，（3）参考这里。