we gonna give a briefview of definition what the itil is?
look at the brief outline of unberela overview of the component is covered in the foundation series.
we look at the key player involved.The ITIL is the library of documents  is information technology infrastruture framwork that present best practices and guidences to help us to  delivery high quality IT services.
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ITIL outlines and extensive to help business to achieve high quality finance as well as high value in their IT services operations.
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3 levels: foundation-practitioner-manager
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it services management, information managment
information communication in technical support , service desk,application development and maitainence,business development and analysis.
the concept of it service managment is critical for overal organization.
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you need quality it services, and it has to be met to the business in the organization and the requirements of your customers and clients, this is  and involving process and also must be provided
an efficient economic fashion. you want to utimate use of scary IT resoures to affect the management is critical. the itil gives us the documents
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service support,involve service desk management
incident, problem,configuration,change,release mangement.
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service delivery,service level management, sevice level agreement,compacity management,IT service continulity and avalibility management,finance management for IT service
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ICT design and planning,. ICT deployment management,ICT operation management,software
asset management,
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