Hello,
You might be experiencing this issue because one of the IE settings is preventing running HTML5 video formats. In line with this, we suggest that you check if alternative HTML5 codecs is enabled on your PC. Here's how:
Click Start.
On the search bar, type Internet Options, and click on Internet Options from the results.
Click on the Advanced tab.
Under Multimedia, check Enable alternative codecs in HTML5 media elements.
Restart your computer.
A third-party browser extension on Internet Explorer may be causing this issue. We recommend that you open Internet Explorer in no add-ons mode and try downloading again. Follow the steps below:
Press the Windows Key + R on your keyboard to open the Run dialog.
Type iexplore.exe -extoff and press Enter.
Let us know how it goes for us to assist you further.