I am a telemarketer business to business. I am on the phone over 6 hours a day. I adore this headset. When I ask a friend how does it sound they say sounds great or normal ... in other words no one can tell I am on a headset. The quality is clear. The mute is super easy to use and the volume controls are a simple push forward or push backwards to change what you only hear. Your client hears the same volume and the folks at headsets.com will help you set it up and adjust all the settings including volume. I bought my last headest, a Plantronics dual ear from Headsets.com in 2016 and it still was going but I decided to get a new one. I use this one with the "cube" which looks pretty cool and I also bought a blue tooth to use with my cell phone. The really cool thing is that the cellphone charger will charge both. And the charger is super sweet a USB connector on one end and the charger on the other a magnet ensures the connection is made. I modified my DW Pro 2 with jumbo Plantronics ear coverings as I was used to them. I also bought 10 for back up. I found the leatherette covers that come with it a bit too noisy and uncomfortable. The Plantronics is the far right one with the little flower cut outs in the center.
The folks at Headsets.com are top knotch. Service does not get any better than what they consistently provide no matter who you talk to. I came back after being satisfied for 9 years and will only shop with them. I don't even call anyone else - why would I?
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