收集出现问题时候的前台日志,前台日志所在的路径为iMC所在的安装目录下的\client\log\imcforeground.log日志。通过分析日志可以看到出现故障时iMC已经向短信平台发起发送密码的任务,因为第三方短信平台没有回应故导致短信发送失败。
2017-11-24 11:25:24 [INFO ] [http-nio-8081-exec-21] [com.imc.acm.note.func.NoteMgrImpl::a] Obtain SMS Recipient Number:[1892018XXXX //iMC已经发出发送密码的任务给短信平台
2017-11-24 11:25:24 [ERROR] [http-nio-8081-exec-21] [com.imc.acm.note.func.NoteMgrImpl::getImplMgr] reflect impl class error.
java.lang.ClassNotFoundException: com.imc.acm.Test
at java.net.URLClassLoader$1.run(URLClassLoader.java:366)
at java.net.URLClassLoader$1.run(URLClassLoader.java:355)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(URLClassLoader.java:354)
at java.lang.ClassLoader.loadClass(ClassLoader.java:425)
at java.lang.ClassLoader.loadClass(ClassLoader.java:358)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Class.java:190)
at com.imc.acm.note.func.NoteMgrImpl.getImplMgr(iMC-ACM:292)
at com.imc.acm.note.func.NoteMgrImpl.a(iMC-ACM:351)
at com.imc.acm.note.func.NoteMgrImpl.sendNotifyPwdNote(iMC-ACM:667)
at com.imc.acm.guest.view.AcmGuestBean.sendPwdNote(iMCWebAcm:1280)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.apache.el.parser.AstValue.invoke(AstValue.java:278)
at org.apache.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:273)
at org.apache.myfaces.view.facelets.el.ContextAwareTagMethodExpression.invoke(ContextAwareT