This error really means nothing helpful as far as troubleshooting is concerned, so everyone trying to hijack this thread saying they get the same error will not be offering any assistance. This error simply means that the Forms runtime process (frmweb) has crashed (or never started). That is it. Why it crashed can only be determined by doing some investigation.
1. What was the enduser doing when the crash occurred? And related to that action, what does it do? In other words, if they clicked a button and it crashed, what does that button do?
2. Were the application modules created on the machine where they are running? Meaning did you compile the forms (menus and libraries) on the machine where FMw is installed? If not, you need to do so. Moving them from one machine to another is not recommended.
3. Did this ever work correctly? If yes, what has changed? Do not say "nothing". Something has changed if it was working yesterday, but stopped working today. You need to figure out what it is that has changed.
4. Did you set FORMS_TIMEOUT to a value smaller than HEARTBEAT?
5. Are there Forms dump files in the forms\trace directory? If so, do they offer a clue as to what happened? These files would be in the INSTANCE_HOME\FormsComponent\forms\trace
This is just an example of some questions which you need to answer for yourself in order to understand what happened and how to fix it. There will be many other questions that might need answers, but you will generally start here.