java support_【java support工作内容|工作职责|java support做什么】-看准网

职位薪资：20000-40000

经验：3-5年

学历：本科

类型：全职

Overview:

We're hiring one Developer Community Support engineer based in ShangHai China. If the candidates want to work in Wuxi, it's OK too.

The candidate must have fluent English skill and solid developer skills background, and have passion of techincal support work. It's a plus if the candidate has techincal support experience, especially Community support related.

Responsibilities:

• Respond to customer questions primarily in Stackoverflow and MSDN forums community

• Work closely with Technical Leads, and handle escalated issues from supplier team as needed, to resolves fairly complex issues

• Understand customer request for features requests and content and channel those to the product teams via partnership with the technical leads

• Collaborate with US-based escalation team to consult and respond back to customers on highly complex issues;

Qualifications:

Core Competencies

· Passion to learn, then turn around and help others in the same discipline

· Great team player and partnering with colleagues to resolve customer issues

· Possessing strong troubleshooting, analytical and problem solving skills

· Ability to work with complex procedures and program guidelines

· Collaborative with proven communication with peers, customers, in area of active listening, contextual understanding, presentation, and logical thinking

· Patient and empathetic in customer interactions and understanding their needs

· Ability to analyze customer’s scenario and provide solutions or best practice suggestions

· Ability to multitask among multiple customers having different sets of issues

Communication Skills

Proven English oral, reading, and writing skills. Proven English oral, reading, and writing skills. CET BAND 6 and conversational English skills are a must.

Core Technical Skills and Experience Required

· 3-5 years programming experience on windows phone or windows store app.

· 3-5 years coding and debugging experience in Microsoft Visual Studio 2012 or above.

· Familiar with at least one of technologies such as C#/XAML, JavaScript/HTML/CSS and C++/XAML.

· Experience on entire development lifecycle including design, code, debug, build, test and publish.

· Experience in technical customer support.

Desirable Technical Skills

· 3-5 years of experience on mobile app development on more than 2 platforms like Windows/Windows phone, IOS or Android, etc.

· Coding experience on at least one graphics or game development technologies like DirectX, Unity, Cocos2d/3d, etc.

· Experience on one or more modern cross platform technologies such as Cordova, Xamarin, SQLite, open source JavaScript frameworks, etc.

· Working knowledge of Azure or similar service platform, and has experience on consuming Cloud based service in mobile app.

· Coding experience for Internet of things solutions including hardware and software.

Education & Certifications

· Bachelor or Master of Computer Science required

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.