SmarterTrack Crack Features of SmarterTrack

　　SmarterTrack Crack Features of SmarterTrack

　　Ticketing System: This system converts customer emails into tickets and routes them to the right agent based on various factors, ensuring quick and accurate responses.

　　Live Chat: Offers instant communication with agents, allowing for quick problem resolution and cost efficiency by enabling agents to handle multiple chats simultaneously.

　　Call Logging: Tracks phone calls and ties them to existing tickets or creates new ones, ensuring thorough follow-up and seamless integration with phone systems.

　　Task Management: Allows agents to manage tasks that arise from tickets, chats, or calls, ensuring follow-through and keeping customers informed once tasks are completed.

　　Administration: This tool provides easy setup and management, including detailed reporting, event automation, customizable surveys, and multi-brand support.

　　Customer Portal: A customizable interface where users can submit tickets, start chats, access knowledge base articles, and engage in community discussions.

　　Knowledge Base: A self-help repository with articles that assist customers in solving issues independently while boosting the company’s search engine visibility.

　　Community: An interactive platform where users can share ideas, solve problems, and engage with the business and each other, with features like upvoting and recognition for top contributors.

　　News Items: Keeps customers informed with updates on company news, product launches, and service issues while also enhancing SEO.

　　Reporting: Offers over 70 reports to monitor agent performance, customer satisfaction, and overall service levels, providing actionable insights.

　　Mobile Access: Agents and managers can work from anywhere using the SmarterTrack Mobile app, available on iOS and Android devices, ensuring flexibility and continuous service.