获取用户隐私信息,苹果审核app被拒(2.5.13 5.1.1 5.1.2)

发件人 Apple
2. 1 Performance: App Completeness
2. 5 Performance: Software Requirements
5. 1.1 Legal: Privacy - Data Collection and Storage
5. 1.2 Legal: Privacy - Data Use and Sharing

Guideline 2.1 - Information Needed

We have started the review of your app, but we are not able to continue because we need additional information about your app.
Next Steps

To help us proceed with the review of your app, please provide detailed information to the following questions. The more information you can provide upfront, the sooner we can complete your review.

- What are the correlation between information such as national ID, national ID number, educational background, martial status and current address with phone recycling?
- What is the correlation of credit score and selling of mobile device?
- What is the purpose of requesting contact information?

Guideline 2.5.13 - Performance - Software Requirements

We noticed that your app includes facial recognition for account authentication but uses a facial recognition technology other than LocalAuthentication.

Next Steps

To resolve this issue, please revise your app to use LocalAuthentication for any account authentication based on facial recognition.


Visit Apple Developer for resources on using LocalAuthentication to request authentication from users.

Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage

We noticed that your app requests the user’s consent to access their camera and contact information but does not clarify the use of this feature in the permission modal alert.

Please see attached screenshots for details.
Next Steps

To resolve this issue, please revise the permission modal alert to specify why the app is requesting access to the user's camera and contact information.


To learn more about requesting the user’s permission to access app features, visit the iOS Human Interface Guidelines. You may also want to review the Technical Q&A QA1937: Resolving the Privacy-Sensitive Data App Rejection page for details on how to provide a usage description for permission request alerts.

Guideline 5.1.2 - Legal - Privacy - Data Use and Sharing

Your app accesses user data from the device but does not have the required precautions in place.

Next Steps

To collect personal data with your app, you must make it clear to the user that their personal data will be uploaded to your server and you must obtain the user's consent before the data is uploaded. You must also have a Privacy Policy URL and ensure that the URL you provide directs users to your privacy policy.

- Starting with iOS 6, there are keys for specifying the reason the app will access the user's protected data. When the access prompt is displayed, the purpose specified in these keys is displayed in that dialog box. If your app will be transmitting protected user data, the usage string in your access request should clearly inform the user that their data will be uploaded to your server if they consent.

For more information on these keys, please review the Information Property List Key Reference.

解决准则2.1 - 需要的信息
- 国家身份证,国民身份证号码,教育背景,军事身份和当前地址等信息与电话回收之间的相关性如何?
- 信用评分与移动设备销售的相关性是什么?
- 请求联系信息的目的是什么?
Dear sir / madam, 
In order to let you know more about our app, more information about our app is below, please check:


If you need more informations, please contact us.

Thank you very much. 

All the best. 

Yours faithfully  



Guideline 2.1 - Information Needed

This type of app has been identified as one that may violate one or more of the following App Store Review Guidelines. Specifically, these types of apps often:

1.1.6 - Include false information, features, or misleading metadata
2.3.0 - Undergo significant concept changes after approval
2.3.1 - Have hidden or undocumented features, including hidden "switches" that redirect to a gambling or lottery website
3.2.1 - Do not come from the financial institution performing the loan services
4.3.0 - Are a duplicate of another app or are conspicuously similar to another app

Before we can continue with our review, please confirm that this app does not violate any of the above guidelines. You may reply to this message in Resolution Center or the App Review Information section in iTunes Connect to verify this app’s compliance.

Given the tendency for apps of this type to violate the aforementioned guidelines, this review will take additional time. If at any time we discover that this app is in violation of these guidelines, the app will be rejected and removed from the App Store, and it may result in the termination of your Apple Developer Program account.

Should you choose to resubmit this app without confirming this app’s compliance, the next submission of this app will still require a longer review time. Additionally, this app will not be eligible for an expedited review until we have received your confirmation.


Dear sir / madam,

We have checked our app and make sure that we haven’t violated the rules: 1.1.6 2.3.0 2.3.1 3.2.1 4.3.0.


.If you need other informations or more details, please contact us soon. We will fully cooperates in your demands.

Look forward to your soonest reply.

Thank you very much.
All the best.

Yours faithfully  

解决准则2.5.13 - 性能 - 软件要求   我们注意到您的应用包含面部识别以进行帐户验证,但使用了LocalAuthentication以外的面部识别技术。

因为我们项目里用到了第三方人脸识别face++,但是苹果条款里:2.5.13 使用人脸识别进行帐户验证的 app 必须使用 LocalAuthentication (而非 ARKit 或其他人脸识别技术),且必须对未满 13 岁的用户使用备用身份验证方式。


解决:准则5.1.1 - 法律 - 隐私 - 数据收集和存储。我们注意到您的应用请求用户同意访问他们的相机和联系信息但未在许可模式警报中说明使用此功能。


解决准则5.1.2 - 法律 - 隐私 - 数据使用和共享  要使用您的应用收集个人数据,您必须向用户明确其个人数据将上传至您的服务器,并且您必须获得用户的同意才能上传数据。您还必须拥有隐私政策URL,并确保您提供的URL将用户引导至您的隐私政策。



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