Entity Model

Entity Model

This section covers the entity model for Microsoft Dynamics CRM. The entity model illustrates the developer's view of the business and service entities. Described herein are the entities used by all Microsoft Dynamics CRM developers, such as Contact, Account, Lead, and Opportunity. This includes the entity relationships and behavior. The entities are divided up to correspond to the areas shown in the Web application.

In This Section

Key to Entity Diagrams

Find a key to the entity diagrams.

General Information about Entities

Specifies general information about the entity model such as common actions that can be performed on most entities.

Organization Management

Learn about the entities that describe your organization: organization, sites, business units, users, and teams.

Customer Management

Read about the entities used to describe your customers and the activities for a business: account, contact, queue, and all kinds of activities.

Sales Force Automation

See the entities used to manage your sales processes: lead, opportunity, competitor, quote, order and invoice, product catalog, and sales literature.

Marketing Automation

Read about the entities used to run marketing campaigns: campaign and list.

Customer Service Management

Find the entities used for customer service: contract, incident, subject, and the knowledge base.

Scheduling

See the entities used for scheduling: calendar, equipment and facilities, schedule, appointment, and service appointment.

Queries, Notes and Attachments

Learn about entities that work with other entities: userquery, saved query, annotation, and attachments.