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Elements of Business Service Management
Business Service Management is an enabling technology at the intersection of business and IT alignment. The days of IT organizations operating with only an understanding of the IT perspective are quickly passing. Business Service Management brings the business perspective and context to the IT environment. Business Service Management solutions help IT understand how their infrastructure and technology investments support the business and how business benefits from that IT infrastructure and technology.
2010-08-18
Business Transaction Management
This BTM area is focused on monitoring every aspect of the transaction/
* Performance
* Availability
* Capacity
* SLAs
* E2E timings
* Step timings (C-N-S)
* Query, Call, etc. timings
This section includes latency monitoring, an area of critical importance in many financial and trading environments.
2010-08-18
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