CRM 面试题-有需要的朋友拿去

 

SAP CRM 7.0 Exam Practice Questions

Version 1.4 – April 2011

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CRM Overview:

1. Whatdoes CRM stand for?

(Answer:Customer Relationship Management)

2. Whatdoes ECC stand for?

(Answer:Enterprise Central Component)

3. Whatare the solutions that make up the business suite?

(Answer:SRM, CRM, PLM, SCM and ERP)

4.Which of the following are examples of business partner roles?

a.Sold-to Party

b.Consumer

c.Business Partner (General)

d. aand b

e. a, band c

(Answer:e)

5. Whatare the 3 main aspects or departments of a business that use

CRM?

(Answer:Marketing, Sales and Service)

6. Whatare the 4 main interaction channels of CRM?

(Answer:Interac