SAP CRM 7.0 Exam Practice Questions
Version 1.4 – April 2011
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CRM Overview:
1. Whatdoes CRM stand for?
(Answer:Customer Relationship Management)
2. Whatdoes ECC stand for?
(Answer:Enterprise Central Component)
3. Whatare the solutions that make up the business suite?
(Answer:SRM, CRM, PLM, SCM and ERP)
4.Which of the following are examples of business partner roles?
a.Sold-to Party
b.Consumer
c.Business Partner (General)
d. aand b
e. a, band c
(Answer:e)
5. Whatare the 3 main aspects or departments of a business that use
CRM?
(Answer:Marketing, Sales and Service)
6. Whatare the 4 main interaction channels of CRM?
(Answer:Interac