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Escaping the Time Trap

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Management by Crisis

Causes

Solutions

1. Unaware of im­portance 没有意识到事情的重要性(没有把最重要的事情摆在首位)

Take time log of crises. Analyze source, causes, seriousness, controllable factors.

2. Failure to antici­pate problems and to develop contingency plans(没有去预见问题并预先准备好应急方案)

Expect the unexpected. Ask what can go wrong. (Murphy's Third Law: If anything can go wrong, it will.) List potential prob­lems. Categorize by seriousness and proba­bility, then develop steps to prevent if possible, or to limit consequences if not.

3. Overreaction (treating prob­lems as crises) 反应过于强烈(把出现的问题看得太过严重)

Limit your response by (a) ignoring problems which can be ignored; (b) delegating all those which others can handle; (c) handling only those which you alone can take care of.

4. Fire fighting

Recognize that it is more important to prevent new fires from developing than to spend all your time putting out old ones. Preventive action is preferable to remedial.

5. Procrastination 拖延!

Recognize danger inherent in putting off key actions: leads to deadline pressures and often to impaired judgment under stress.

6. Unrealistic time estimates 不切实际的时间估计(过于乐观?)

Recognize that everything takes longer than you think it will (Murphy's Second Law). Analyze characteristic underestimates, then add appropriate cushion to all critical esti­mates, at least 20 percent.

7. Mechanical breakdown/ human error 机械故障/意外错误

Anticipate. Organize resources (human and otherwise) for rapid adjustments to com­pensate most effectively. Back up your com­puter files and your databases. Install a utilities program to detect and repair com­puter errors before they cause crises.

8. Reluctance of staff to break bad news

Develop philosophy of mistakes (learning process). Discuss; emphasize that fast re­porting of bad news will help prevent crises.

9. Overreaction en­gendered by VIP request

Find out what really is wanted, by whom, when it really is needed, and how it will be used. Are there any alternatives?

10. Failure to estab­lish controls

Timeline all major projects. Establish check­points at intervals to confirm targets are being met.

 摘自  《The Time Trap》

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