前期与客户已经沟通完毕,万事俱备,只欠东风,要如何优雅的催促客户付款呢?
小编整理了六个话术模版,建议收藏,要用的时候拿出来!
1、提醒客户再次确认订单
Good day,Xxx!Hope you doing well!Could you check and confirm the quotation please?lf you have any question,please feel free to contact me!!'ll try my best to solve your problem.
(然后发送 PI合同)
(你好,XXX!希望你一切顺利!麻烦你能确认一下报价单吗?如果您有任何问题,请随时与我联系!我会尽力解决你的问题。)
2、告诉客户只要付款就会马上生产
Hi,XXX.Thanks for your kind reply!lf the information in the quotation file is correct, we will process the order and ship it out soon to catch up the delivery schedule after the payment is confirmed.
(嗨,XXX。谢谢你的友善回复!如果报价文件中的信息没有问题的话,我们会在确认付款后尽快处理订单并发货,以便赶上发货进度。)
3、告诉客户原材料已经准备好
Hi, XXX.How are you?l would like to tell you all of your raw materials have ready.Could you please tell me have you made the payment yet? lf not, May l know the exact date of payment?Then, We can keep the best price for you and arrange the production immediately.
(嗨,XXX。你好吗?我想告诉你,你所有的原材料都准备好了。请问你完成付款了吗?如果没有,我能知道一个确切的付款日期吗?这样我们就可以为你保留最好的价格,并立即安排生产。
4、告诉客户原材料已经在占用仓库好几天了
Hi.Sorry to bother you again.About the order, the raw materials have been in the warehouse for a few days. So l need to confirm the process of the order.Could l receive your reply this week? Waiting for your message,my friend!
(嗨。很抱歉再次打扰你。关于订单,原料已经占用仓库几天了所以我需要确认订单的进度。请问我这周可以收到你的答复吗?等待你的消息噢,我的朋友!)
5、询问客户不付款的原因
Hi. For so many days no response from you, l would like to follow up on the reason. lf it's because of the price, l could try to apply for a discount for you. lf anything l could do to keep the things moving, please kindly let me know !
(你好。这么多天没有收到你的回复,我想了解一下是什么原因呢?如果是因为价格问题,我可以试着帮你申请一点折扣。如果有任何需要我做什么来推动订单进度的事,请告诉我!)
6、询问客户是想取消订单?以退为进,获取客户回复(慎用)
Could you please reply to me? lf you want to cancel the order, please let me know.
(你能回复一下我吗?如果你想取消订单,请告诉我。)
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