ATM:
consistent and inconsistent design;Goal and users' behavior patterns
scenario viedo inconsistency of human behavior. non-determinism task:pre,post.
forgetful.like pin in an envelope. 余额查询,和最好的操作反馈的说明。
security,privacy.反复插卡会造成用户的安全泄密的风险。 Supporting Mistake Making
Cross Road Light