oracle关闭数据库被hang住的解决办法

这几天关闭oracle数据库，总是关不掉，一直挂在那儿，查看日志信息如下：

Active call for process 20457 user 'oracle' program 'oracle@SYS-A12-06'
Active call for process 17997 user 'oracle' program 'oracle@SYS-A12-06'
Active call for process 17867 user 'oracle' program 'oracle@SYS-A12-06'
Active call for process 42109 user 'oracle' program 'oracle@SYS-A12-06'
Active call for process 22890 user 'oracle' program 'oracle@SYS-A12-06'
Active call for process 42158 user 'oracle' program 'oracle@SYS-A12-06'
Active call for process 18067 user 'oracle' program 'oracle@SYS-A12-06'
Active call for process 18614 user 'oracle' program 'oracle@SYS-A12-06'
Active call for process 18714 user 'oracle' program 'oracle@SYS-A12-06'
Active call for process 24992 user 'o