8D & A3

It is step tpwatd achiving the strategic objective of "Zero tolerance to defects" set by higher management of customer.

Service side: ASP.net, C#, XML, XSLT, XSD; Client side: HTML5, css, JS, DHTML, XML,XSLT,XSD.

Root cause: identification and verification
terms used	information
at which process step was tje defct created? at whick process step should it have been detected?
Primary reasons of creation of defect
Recurrent root cause
Final analysis/Root cause
description: selected root cause by decreaing impact
Int/ext	possibilities for the person responsible for described action.
who	who in charge of the action
function	role of the responsible person
date
contribution
most significant step 4 comnpletion date	if the step is not cpomplete with some minor missing indications, write tje date in accordance with the most significant information, considering that these missing indications will bne insert later. this date will be used fro time cycle statistics.