一个商品的客户体验如何,关乎会有多少客户会愿意回购,大量商家会花时间精力在售后回访上。作为电商公司来说,用户直接在商品评论上的回复可以直接作为售后的调研依据。淘宝上还有一个问答列表,通过客户问,购买过的用户回答的方式,这些都会对客户是否选择购买起到影响的作用。
item_review-获得淘宝商品评论
item_question_answer-淘宝评论问答列表接口
请求示例
错误码解释
状态代码(error_code) | 状态信息 | 详细描述 | 是否收费 |
---|---|---|---|
0000 | success | 接口调用成功并返回相关数据 | 是 |
2000 | Search success but no result | 接口访问成功,但是搜索没有结果 | 是 |
4000 | Server internal error | 服务器内部错误 | 否 |
4001 | Network error | 网络错误 | 否 |
4002 | Target server error | 目标服务器错误 | 否 |
4003 | Param error | 用户输入参数错误 | 忽略 |
4004 | Account not found | 用户帐号不存在 | 忽略 |
4005 | Invalid authentication credentials | 授权失败 | 忽略 |
4006 | API stopped | 您的当前API已停用 | 忽略 |
4007 | Account stopped | 您的账户已停用 | 忽略 |
4008 | API rate limit exceeded | 并发已达上限 | 忽略 |
4009 | API maintenance | API维护中 | 忽略 |
4010 | API not found with these values | API不存在 | 忽略 |
4012 | Please add api first | 请先添加api | 忽略 |
4013 | Number of calls exceeded | 调用次数超限 | 忽略 |
4014 | Missing url param | 参数缺失 | 忽略 |
4015 | Wrong pageToken | 参数pageToken有误 | 忽略 |
4016 | Insufficient balance | 余额不足 | 忽略 |
4017 | timeout error | 请求超时 | 否 |
5000 | unknown error | 未知错误 | 否 |
返回代码展示
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"totalpage": 11,
"total_results": "204",
"page_size": 20,
"page": "1",
"item": [
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"rate_content": "此用户没有填写评价。",
"rate_date": "2023-03-06",
"pics": [],
"display_user_nick": "",
"auction_sku": "尺码:L;颜色分类:杏色西裤(现货3天内发出)[5个码]",
"add_feedback": "",
"add_feedback_images": [],
"create_time_interval": "20小时前",
"read_count": "3",
"rate_id": "1201896050686",
"reply": null,
"comment_count": "0",
"like_count": "2",
"user_star": "10",
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},
{
"rate_content": "此用户没有填写评价。",
"rate_date": "2023-03-06",
"pics": [],
"display_user_nick": "",
"auction_sku": "尺码:M[美洋尺码];颜色分类:杏色西装(现货3天内发出)[只有S和M码]",
"add_feedback": "",
"add_feedback_images": [],
"create_time_interval": "20小时前",
"read_count": "2",
"rate_id": "1201896050685",
"reply": null,
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{
"rate_content": "评价方未及时做出评价,系统默认好评!",
"rate_date": "2023-03-06",
"pics": [],
"display_user_nick": "",
"auction_sku": "",
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"rate_date": "2023-03-04",
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