MB SD Connect Compact 4 FAQ

About Computer System Requirement

Q1: Does SD C4 contain SATA HDD?
A1: There are three kinds of hard disk formats for MB SD C4 2019.03, including: for Dell D630, for T30 and moveable hard disk, and only two kinds of format for SD C4 2019.05, including: for Dell D630and moveable hard disk. Do they contain SATA HDD? It depends on which kinds of HDD, please write a note which format you need when ordering.

Q2: Is SD C4 compatible with window7?
A2: moveable hard disk version is compatible with WIN7, better Professional version. But suggest you not use WIN7, 90% sdc4 software get broken because of the usage of WIN7.

Q3: I have blue screen after insert SD C4 Dell D60 hard disk into the computer and open it.
A3: make sure your Dell D630 computer is integrated video card and with 1GB memory, because the D630 of discrete video card is easy to have blue screen or shutdown and restart, restart and shutdown.

Q4: When I click “Diagnostic” to find “Fingerprint ID” of mb sd c4 2019.5 , I got an error” Internal error (3.17)- 3.89 You must contact the user help Desk “.

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A4: Check whether your computer is compatible with sd c4 2019.05 software. If you choose d630 hard disk, it needs to work with Dell D630 computer with integrated video card and 1GB memory; if you choose movable hard disk, it’s requirement to the computer is: CPU 2.0GHZ or above, 2GB memory or more, Windows XP professional.

About Language Available

Q: Is DAS available with 21 languages and optional to reset? Or only English available?
A: The DAS on the desktop is only English available, after enter into Xentry you are allowed to set the language you want. Just enter into Xentry whatever car models you want to diagnose, and if the car model should be diagnosed and programmed in the DAS but you enter Xentry, it will automatically switch into DAS and the DAS language will be as the same as the Xenty language.

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About Update

Q1: When I connect to Wireless Network Connection, I got the following display, what should I do?