Measuring and managing IT staff through the Balanced Scorecard

The balanced scorecard (BSC), initially developed by Kaplan and Norton, is a performance measurement system that supplements traditional financial measures with the criteria that measure performance from three additional perspectives: customer perspective, internal business perspective and innovation and learning perspective. In recent years, the balanced scorecard has been applied to information technology in order to ensure that IT is fairly evaluated. The proposed methodology can also be applied to E-business projects. In this paper, it is illustrated how the BSC can be used to measure and manage E-business projects. A generic E-business balanced scorecard is proposed and its development and implementation is discussed.

In most of IT companies, we can measure and manage most of the performance indicators in projects.

1. Financial

We can measure it through project cost, how much does the project spend? how much does the project save cost? and also calculate the ratio.


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