SHH.exe: Application help cannot be called

25.12.2007 Page 1 of 2

Note 1031774 - SHH.exe: Application help cannot be called

Note Language: English Version: 2 Validity: Valid from 06.03.2007

Summary

Symptom

You use SAP GUI 7.10 on Windows Vista, and your SAP system is set in such a

way that the application help is displayed in CHM format (help type

HtmlHelpFile in transaction SR13) using the Microsoft HTML Help Tool

(hh.exe). Each time when you call the help information by choosing Ctrl +

F8 or the relevant button, the system issues the following error message:

"Error in SAP-HTMLHelp (SHH.EXE)

Please install/update Microsoft HTML-Help. Using unsupported

versions may cause problems in help display. For details please

check the entries in the file SAPDOCCD.LOG in the windows

directory."

The system does not display the help information that you require. The

specified log file does not contain any additional information.

More Terms

HTMLHelp, SHH.EXE, application help, Vista, SAP GUI, extend help

Cause and Prerequisites

As of Windows Vista, the registry sometimes uses the system variables to

display the saved path descriptions (for example, "C:Windows" may be

displayed as "%SystemRoot%"). The option to replace path elements with

system constants was previously not available in the SAP HTML Help Tool

(SHH.EXE).

Prerequisite: You use SAP GUI 710 patch level 0 on Windows Vista.

Solution

To solve the problem that is described above, apply patch level 1 for SAP

GUI 710.

Header Data

Release Status: Released for Customer

Released on: 23.03.2007 12:48:54

Priority: Correction with high priority

Category: Program error

Main Component BC-DOC-IWB-DIS HTML Help

Additional Components:

25.12.2007 Page 2 of 2

Note 1031774 - SHH.exe: Application help cannot be called

KM-KW SAP Knowledge Warehouse

The note is not release-dependent.

Attributes

Attribute Value

weitere Komponenten 0000031285

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