谷歌play商店_如何从Google Play商店退款

谷歌play商店

It doesn’t matter how great the reviews of an app or game are; there’s always the chance that you’ll buy it, download it, and be underwhelmed. Maybe it doesn’t work as you’d hoped or even worse, doesn’t work at all. That’s when you request a refund.

应用或游戏的评论有多好都没有关系； 您总是有机会购买，下载并不知所措。 也许它不如您希望的那样工作，甚至更糟，根本不工作。 那就是您要求退款的时候。

Nobody enjoys asking for a refund, but nobody likes paying for a sub-par app or service, either. That’s why requesting a refund is sometimes unavoidable.

没有人喜欢要求退款，但也没有人喜欢为低于标准的应用程序或服务付费。 这就是有时无法避免要求退款的原因。

When requesting a refund from the Google Play Store, things can be a little tricky. Google doesn’t always give refunds for Google Play purchases, but in our experience, if you ask for an app or in-app purchase to be refunded within 48 hours of making the purchase, you shouldn’t have too many problems.

从Google Play商店要求退款时，事情可能会有些棘手。 Google 并不总是针对购买的Google Play 退款 ，但是根据我们的经验，如果您要求在购买商品后48小时内退款给应用或应用内购买商品，那么您应该不会有太大的问题。

If you’re particularly quick and uninstall an app shortly after buying it, you may find that you automatically get a refund. If that does not happen, follow the process below. You have 48 hours from the time of purchase to ask for a refund–beyond that, Google may require that you contact individual developers instead.

如果您特别快并且在购买后不久将其卸载，则可能会发现您会自动获得退款。 如果没有发生，请按照以下步骤进行。 从购买之日起，您有48个小时要求退款-除此之外，Google可能会要求您与各个开发人员联系。

Assuming you’re within the 48-hour window, here is the process you can follow to request a refund from the Google Play Store.

假设您在48小时内，请按照以下步骤向Google Play商店申请退款。

To start things off, open a web browser and visit your Google Play account page. This is the same whether you are using a phone or computer.

首先，请打开网络浏览器，然后访问您的Google Play帐户页面 。 无论您使用电话还是计算机，都一样。

Scroll down until you see your order history and find the app that you wish to have refunded. To the right of the item, you will see three vertical dots. Click those dots, followed by “Request a refund.”

向下滚动，直到看到您的订单历史记录，然后找到您希望退款的应用。 在该项目的右侧，您将看到三个垂直点。 点击这些点，然后点击“要求退款”。

You will now see a new window appear. In the drop-down menu, you will see some potential reasons for requesting a refund. Select the one most relevant to your situation.

现在，您将看到一个新窗口。 在下拉菜单中，您会看到一些要求退款的潜在原因。 选择与您的情况最相关的一种。

• I purchased this by accident
  我是偶然买的
• I no longer want this purchase
  我不再想要这次购买
• Purchase was made by friend or family member without consent
  是由朋友或家人未经同意购买的
• I don’t recognize this purchase or charge
  我不识别此购买或收费
• I purchased this but didn’t receive it
  我购买了但没有收到
• Purchase is defective or doesn’t work as advertised
  购买有缺陷或无法按广告宣传

Depending on the option you choose, Google will display additional text offering advice. None of these prevent you from progressing with the request, so enter a brief description of the reason you require a refund and click the “Submit” button.

根据您选择的选项，Google将显示其他文本提供建议。 这些都不能阻止您继续处理请求，因此请输入要求退款的简短说明，然后单击“提交”按钮。

Once a request for a refund has bee submitted you should receive an email with Google’s response. This normally arrives within 15 minutes, although it can take longer.

蜜蜂要求退款后，您将收到一封包含Google回复的电子邮件。 尽管可能需要更长的时间，但通常会在15分钟内到达。

翻译自: https://www.howtogeek.com/396247/how-to-get-a-refund-from-the-google-play-store/

谷歌play商店