Open Source Help Desk List

转自:http://www.opensourcehelpdesklist.com/

 

Open Source Help Desk List

A complete list of help desk software products.

Hello and welcome to the open source help desk software list. We hope you find a solution to your help desk needs here. In addition to the open source software listed, this site also features HelpSpot Help Desk Software . A moderately priced commercial help desk application which you may want to explore if you are interested in a professionally maintained and supported solution.

 

A

Asset Tracker
Create multiple asset databases containing any information you wish to keep track of. Some examples: put all your IT infrastructure into the database, or if you are a building manager, put all your facilities equipment in the database. Can also integrate with other systems via plugins.

Astres
A PHP based help desk tool, translations in English and French.

B

BATTS
Open source help desk software, designed for use from a Linux/Unix command line. Includes a full featured email interface for customers.

Big Help
A help desk portal built with Ruby on Rails.

BugTracker.NET
BugTracker.NET is an open source, web based bug or issue tracker written using ASP.NET, C#, and Microsoft SQL Server/MSDE. Includes a screen capture utility that allows you to capture a screenshot, annotate it, and post it, with just a few clicks.

Bugzilla
A Perl based software bug tracking system which can also be used for help desk support. Used by the Mozilla Foundation, creators of FireFox.

D

DITrack
Software bug and ticket system designed to use Subversion as it's backend database. Currently there is only a command line interface.

Double Choco Latte
A GNU Enterprise package that handles both call tracking and project management. It can be displayed inside of a phpGroupWare installation or be used stand-alone.

E

Sponsor: HelpSpot
A PHP based help desk tool which uses the MySQL or PostgreSQL database

eTicket Support
eTicket is a PHP-based electronic support ticket system.

Eventum
An open source help desk software package from the creators of the MySQL database. PHP based and of course uses MySQL for it's database.

H


Try a Free 45 Day HelpSpot Trial . An affordable help desk solution.

Help Desk Lite
Very simple help desk software package for basic issue tracking. It provides two major functions, service ticket tracking and operator assignment.

Help Desk Reloaded
A PHP based help desk software system. Key features include trouble ticket prioritization, multiple customer support technicians, and search.

Helpdesk Issue Manager
Open source helpdesk software tool. Runs on PHP and PostgreSQL.

I

Information Resource Manager
IRM is a PHP based help desk and asset tracker designed for IT departments.

Information Resource Manager - GLPI Edition
This is the same system as above (IRM), but with some additional enhancements.

IssueTrackerProduct
Zope issue tracker which also handles software bugs. The primary focus is on email communication and request tracking and management.

itracker
Java based open source help desk application with an emphasis on modularity. It's also provides i18n support.

J

JTrac
A Java based open source issue tracking system.

Jutda Helpdesk
A Django-powered ticket tracking system for small enterprise.

L

Liberum Help Desk
Web based help desk software package written in ASP and VBScript. Microsoft SQL Server or Access is required. Automatic case routing, email updates, and reporting.

M

Mantis
A PHP software bug tracking and issue tracking system.

O

One or Zero
Open source help desk software package optimized for task oriented help desks.

OpenPsa
A full project system where the help desk component is just one aspect. Automatically integrates with Midgard CMS.

OpenCSM
An open source help desk solution with a telephony component.

OS Ticket
OS Ticket is a lightweight ticking system designed to be easy to setup and use. It's written mostly in PHP.

OTRS
A trouble ticket system to track telephone calls and e-mails. Designed to allow your support, sales, pre-sales, billing, internal IT, and helpdesk to operate in one system. OTRS is open sourced under the GPL and is written in Perl.

P

phpBugTracker
A web-based software bug tracker. The design focuses on separating the presentation, application, and database layers making customization easier.

R

Redmine
Redmine is a flexible project management web application. Written using Ruby on Rails framework, it is cross-platform and cross-database.

Request Tracker
RT is an open source ticket tracking tool. It's primary interface is email with a web back end for administrators. RT has been under development since 1996.

Roundup
A simple issue tracking system with command line, web and email interfaces. Also includes many other modules such as todo lists and sales lead tracking.

S

Savane
Savane is a Web-based Libre Software hosting system. It includes issue tracking, project member management by roles and individual account maintenance. The issue tracking handles bugs, tasks, support, news and documentation management.

Sinergia
Sinergia is a open source framework for creating customized help desk applications written in C# .NET 3.0. It provides a base on which you can develop your own web based help desk solution.

SiT! Support Incident Tracker
SLA aware support incident tracking system, PHP/MySQL.

Slick Ticket
ASP based ticket system with support for SQL Server and Active Directory.

Subissue
Uses the Subversion version control system to store issues within your software code repository. Uses the subversion client, but a web based interface is in progress.

SugarCRM Open Source
The open source version of it's commercial counterpart. Mostly a CRM system, but it can also handle light help desk duties.

T

Trac
Minimalistic web based project management and bug tracking tool. Trac also includes wiki functionality. Written in Python.

Trouble Ticket Express
Web based CGI help desk system. Both MySQL and Microsoft SQL Server supported.

Z

ZenTrack
Zentrack is a help desk, bug tracking, and project management system.

ZwikiTracker
Every ticket in this system is a wiki page. Must integrate with a Zwiki to function.

  • 0
    点赞
  • 0
    收藏
    觉得还不错? 一键收藏
  • 0
    评论

“相关推荐”对你有帮助么?

  • 非常没帮助
  • 没帮助
  • 一般
  • 有帮助
  • 非常有帮助
提交
评论
添加红包

请填写红包祝福语或标题

红包个数最小为10个

红包金额最低5元

当前余额3.43前往充值 >
需支付:10.00
成就一亿技术人!
领取后你会自动成为博主和红包主的粉丝 规则
hope_wisdom
发出的红包
实付
使用余额支付
点击重新获取
扫码支付
钱包余额 0

抵扣说明:

1.余额是钱包充值的虚拟货币,按照1:1的比例进行支付金额的抵扣。
2.余额无法直接购买下载,可以购买VIP、付费专栏及课程。

余额充值