Your Order with [your company name]
Dear [customer name]:
We were very sorry to learn that your order [order number] was damaged during shipping. Per your request, we are sending a new shipment. It should arrive by [approximate date].
If you have any questions, please contact me at [phone number] or reply to this email.
Please accept our sincerest apologies for any inconvenience this has caused.
Sincerely,
[name]
[title]
[company name]
[telephone number]
Dear [customer name]:
We were very sorry to learn that your order [order number] was damaged during shipping. Per your request, we are sending a new shipment. It should arrive by [approximate date].
If you have any questions, please contact me at [phone number] or reply to this email.
Please accept our sincerest apologies for any inconvenience this has caused.
Sincerely,
[name]
[title]
[company name]
[telephone number]