[product or service received from company]
Dear [name]:
I'm writing to inform you of a problem we have had with your company. [description of the problem]. This has caused us some difficulties. [description of problems].
We must resolve this situation quickly. We suggest that you [suggested solution]. Please call me as soon as possible at [telephone number] so that we can discuss our options.
Sincerely,
[name]
[title]
[company name]
[telephone number]