iOS审核被拒常见问题及解决方案

Guideline 2.1 - Information Needed

We have started the review of your app, but we are not able to continue because we need additional information about how your app uses face data.

Next Steps

To help us proceed with the review of your app, please provide complete and detailed responses to the following questions.

- What face data is your app collecting?
- For what purposes are you collecting this information? Please provide a complete and clear explanation of all planned uses of this data.
- Will the data be shared with any third parties? Where will this information be stored?
- Which are the relevant sections of your privacy policy that explain collection, use, disclosure, sharing, and retention of face data?
- Please quote the specific text from your privacy policy concerning face data.

Once you reply to this message in App Store Connect with the requested information, we can proceed with your app's review.
 

Guideline 2.1 - Information Needed

We're looking forward to completing our review of your app. Before we can continue, we need a video that demonstrates the current version, 1.0.2, in use on a physical iOS device.

Specifically, we need a demo video that shows how your app implement background location. Also, please ensure video displays all functionalities, including purpose strings or authorizations the app may requests.

Addtionally, we need a demo video that shows how your app’s 人脸识别 feature works. Also, please ensure video displays all functionalities, including purpose strings or authorizations the app may requests.

Keep these requirements in mind as you make your demo video:

- Only use footage of your app running on a physical iOS device, not on a simulator.
- Make sure the video clearly documents all relevant app features, services, and user permission requests.
- You can use a screen recorder to capture footage of your app in use.

Next Steps

Create the demo video, add a link to the video in the App Review Information section of your app’s page in App Store Connect, and reply to this message in App Store Connect.

To add the video link:

- Sign in to App Store Connect.
- Click on My Apps.
- Select your app.
- Click on the app version on the left side of the screen.
- Scroll down to App Review Information.
- Provide the demo video link and any necessary access details in the Notes section.
- Click the Save button at the top of the Version Information page.

Please note that if your app can only be reviewed with a demo video, you’ll need to provide an updated demo video for every app submission.

解决方案：要用真机录视频，1，录制手机端App人脸识别的操作流程，2，录制后台PC端管理系统里面人脸识别相关的数据页面，3，录制手机端App后台持续定位的操作流程，4，录制后台PC端管理系统中App持续定位上传的轨迹点部份

我是这样写的：

Dear Apple team, Thank you for your review of the application. Our reply to your question is as follows:

1,My app collects these facial data: 1. Face detection, facial key point detection, facial expressions, age and gender, facial posture, and facial recognition.

2,The purpose of collecting this information is to verify the driver's identity through facial recognition, ensuring that the driver is operating this information himself.

3,No, the data will not be shared with third parties, and this information will be stored in the cloud based facial database.

4,The contact information in the "Data Associated with You" section of the privacy policy explains the collection, use, disclosure, sharing, and retention of facial data, which is used for app functions and associated with user identity.

5,The specific text regarding facial data in the privacy policy is the name in the contact information.

Let me explain about the four video files in the attachment: 1,IMG_ The 1096. MOV video records that the app has always enabled the positioning function. After creating a freight order in the background, the driver can use the app to grab the order and upload the document. After clicking to confirm loading, the app will continue to locate the driver and the truck's running trajectory, and after clicking to confirm unloading, the app will stop the positioning function 2,IMG_ In the 1093. MOV video, it is recorded that clicking on "Driver Track" on the backend management system can play the driver's track and compare it with the planned track of the order. If the driver has yaw during the entire cargo transportation process, this track can be viewed. 3,RPReplay_ Fianl168128925.MP4 video records the driver's identity verification through uploading ID card and driver facial recognition data on the app, in order to confirm that it is the driver himself who is operating. 4,IMG_ 0265. The MOV video records the specific data of identity verification and facial verification that can be viewed on the backend management system.

Best regards,

消息附件：

RPReplay_Final1681289251.MP4预览下载

IMG_1096.MOV预览下载

IMG_1093.MOV预览下载

IMG_0265.MOV预览下载

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Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage

We noticed your app collects and uses face data but the provided privacy policy you provided in metadata http://www.hand-hitech.com does not include the following required information:

- Your reasons for storing face data.
- The length of time face data is stored and why you store it this specific length of time. Note that it is not appropriate to store face data indefinitely.
- Which third parties you share face data with.

To protect the user's security and privacy, developers must provide privacy policies that thoroughly explain their app's data collection and storage practices.

Next Steps

To resolve this issue, update your privacy policy to include all the required information and then provide a link to your updated privacy policy in the App Privacy section for this app in App Store Connect. If your privacy policy already includes this information, respond to this message with the relevant sections quoted in your reply.

Resources

- Learn how to update your privacy policy in App Store Connect.
- Learn more about our requirements for privacy policies in App Store Review Guideline 5.1.1(i).
- For your convenience, we’ve included Section 3.3.10 of the Apple Developer Program License Agreement below:

3.3.10 You must provide clear and complete information to users regarding Your collection, use and disclosure of user or device data, e.g., a description of Your use of user and device data in the App Description on the App Store. Furthermore, You must take appropriate steps to protect such data from unauthorized use, disclosure or access by third parties. If a user ceases to consent or affirmatively revokes consent for Your collection, use or disclosure of such user's device or user data, You (and any third party with whom You have contracted to s