微软上海全球技术支持中心招聘Axapta技术支持工程师

Support Professional - Dynamic Ax Technology
发布日期： 2005年09月29日

JOB TITLE:Support Professional - Dynamic Ax Technology
Location:Shanghai
Organization: GTSC-Partner

Job Description:

• Accept and appropriately resolve customer issues ensuring resolution in a timely manner and in accordance with the Microsoft Terms & Conditions and contractual agreements.
 
• Accept escalations from less knowledgeable staff that require a higher degree of technical expertise.
 
• Demonstrate strong communication skills ensuring that verbal and written responses are relevant, complete and easily understood when communicating with internal team members, partners and customers.
 
• Preparation of knowledge documents
 
• Use sound judgment in the management, escalation and resolution of support cases.
 
• Maintain a high level of technical knowledge & skill in Microsoft Technologies as they relate to the MBS product range.
 
• Training Facilitation.
 
• Consulting to Partners and Customers.
 

Requirement:

• 3 - 5 years of related experience
 
• Bachelor Degree
 
• Certification in Microsoft Technologies is preferred.
 
• Expertise in object oriented development tools
 
• Knowledge of the following Microsoft technologies: SQL Server, Active Directory, IIS, MSDE, Exchange and BizTalk (recommended)
 
• Understanding and some experience with XML and web services
 
• Understanding of database connectivity standards such as ODBC and strong knowledge of operating systems and environments (Windows 2000 Server, Windows XP, Windows 2003 Server)
 
• Excellent written and verbal communication and problem solving skills
 
• Excellent customer service skills
 
• Excellent learning skills with the ability to quickly pick up new technologies
 
• Prior support experience (highly desired)
 
• Prior Training experience (beneficial)
 

以上职位均在上海工作。应聘者请将中英文简历（注明您的联系电话/通讯地址/邮编/email address）email 至gtscshhr@microsoft.com ，主题上请写您所应聘的职位。