Support Professional - Dynamic Ax Supply Chain Management
发布日期: 2005年09月29日
JOB TITLE:Support Professional - Dynamic Ax Supply Chain Management
Location:Shanghai
Organization: GTSC-Partner
Job Description:
• Accept and appropriately resolve customer issues ensuring resolution in a timely manner and in accordance with the Microsoft Terms & Conditions and contractual agreements.
• Accept escalations from less knowledgeable staff that require a higher degree of technical expertise.
• Demonstrate strong communication skills ensuring that verbal and written responses are relevant, complete and easily understood when communicating with internal team members, partners and customers.
• Preparation of Knowledge Documents
• Use sound judgment in the management, escalation and resolution of support cases.
• Maintain high level of domain and technical skill in Dynamic Ax
• Training Facilitation and localization of courseware
• Paid support / consulting to Partners and Customers
Requirement:
• 3 - 5 years of related experience
• Bachelor Degree
• Significant knowledge and experience in Supply Chain Management
• Certifications in the Axapta product set would be an advantage.
以上职位均在上海工作。应聘者请将中英文简历(注明您的联系电话/通讯地址/邮编/email address)email 至gtscshhr@microsoft.com ,主题上请写您所应聘的职位。