找到bug以后如何做呢?

找到bug以后如何做呢? What should be done after a bug is found?
The bug needs to be communicated and assigned to developers that can fix it. After the problem is resolved, fixes should be re-tested, and determinations made regarding requirements for regression testing to check that fixes didn't create problems elsewhere. If a problem-tracking system is in place, it should encapsulate these processes. A variety of commercial problem-tracking/management software tools are available (see the 'Tools' section for web resources with listings of such tools). The following are items to consider in the tracking process:

  • Complete information such that developers can understand the bug, get an idea of it's severity, and reproduce it if necessary.
  • Bug identifier (number, ID, etc.)
  • Current bug status (e.g., 'Released for Retest', 'New', etc.)
  • The application name or identifier and version
  • The function, module, feature, object, screen, etc. where the bug occurred
  • Environment specifics, system, platform, relevant hardware specifics
  • Test case name/number/identifier
  • One-line bug description
  • Full bug description
  • Description of steps needed to reproduce the bug if not covered by a test case or if the developer doesn't have easy access to the test case/test script/test tool
  • Names and/or descriptions of file/data/messages/etc. used in test
  • File excerpts/error messages/log file excerpts/screen shots/test tool logs that would be helpful in finding the cause of the problem
  • Severity estimate (a 5-level range such as 1-5 or 'critical'-to-'low' is common)
  • Was the bug reproducible?
  • Tester name
  • Test date
  • Bug reporting date
  • Name of developer/group/organization the problem is assigned to
  • Description of problem cause
  • Description of fix
  • Code section/file/module/class/method that was fixed
  • Date of fix
  • Application version that contains the fix
  • Tester responsible for retest
  • Retest date
  • Retest results
  • Regression testing requirements
  • Tester responsible for regression tests
  • Regression testing results

  • 应该通知和分配buf给能够修复它的开发人员。问题被修复后,需要重新进行测试,并依据需求规格判断修复bug没有引起其它问题。假如使用缺陷跟踪系统,会包含这些过程。有很多商业化的缺陷跟踪/软件配置管理工具可供使用。下面列出了缺陷跟踪过程的项目:
    1、开发人员能够理解bug的所有信息,bug的严重程度以及如何重现bug;
    2、bug标识(数字、ID等);
    3、bug的当前状态(例如:复测版本,新bug等);
    4、应用程序名称和标识、版本号;
    5、测试环境描述、系统、平台以及相关的硬件信息;
    6、测试用例名称/版本/标识;
    7、简要的bug描述;
    8、bug的详细信息;
    9、如果bug不是被特定的测试用例发现的或者开发人员不容易访问测试用例/测试脚本/测试工具,则需要描述产生bug的步骤;
    10、测试中使用的文件/数据/信息等的名称和/或描述;
    11、文件引用/错误信息/日志文件/截屏/测试工具的日志等信息能够有助于找到产生问题的原因;
    12、严重级别(例如使用5级,从1-5为,通常使用“严重的”到“低的”划分);
    13、bug是被再次发现的吗;
    14、测试人员姓名;
    15、测试日期;
    16、bug报告日期;
    17、bug涉及到开发人员姓名、组、部门;
    18、描述如何产生bug的;
    19、修复的代码段/文件/模块/类/方法;
    20、修复的日期;
    21、包含修复bug的应用程序版本;
    22、测试人员负责复测;
    23、复测日期;
    24、复测结果;
    25、需求规格回归测试;
    26、测试人员负责回归测试;
    27、回归测试结果。
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