接口HTML文档：此页面方法为提供给第三方接口对接方法，开头要配置服务器地址和端口
<script type="text/javascript">
//alert('cti-applet-ape.html');
var ws_server = "192.168.3.6";
var ws_port = 1987;
var socket_ready = false;
var cti_websocket = null;
//var callcenter = window.parent.CallCenter;
var login_agent_id ="";
var login_agent_pwd = "";
var login_agent_ext = "";
var websocketId = "";
var socket_reconnect_flag = false;
var ws_uri = "";
var cticall_flag = false;
var serialNumberQJ;
function ccapi_socket_login(agent_id,agent_pwd,agent_ext,callback)
{
login_agent_id = agent_id;
login_agent_pwd = agent_pwd;
login_agent_ext = agent_ext;
//login_agent_id = "1101";
//login_agent_pwd = "123456";
//login_agent_ext = "1001";
console.log(login_agent_id + "," + login_agent_pwd + "," + login_agent_ext);
init_websocket(callback);
}
function websocket_send_msg(msg_obj)
{
if(socket_ready)
{
cti_websocket.send(JSON.stringify(msg_obj));
console.log(JSON.stringify(msg_obj));
}else{
alert("电话已掉线，请重新登录");
}
}
function agentLogin()
{
console.log("----agentLogin----");
var json_obj = new Object();
json_obj.eventCode = "Login";
json_obj.agent_id = login_agent_id
json_obj.password = login_agent_pwd;
json_obj.extension = login_agent_ext;
websocket_send_msg(json_obj);
}
function agentLogoff ()
{
var json_obj = new Object();
json_obj.eventCode = "Logoff";
websocket_send_msg(json_obj);
}
function ccapi_AgentSetReady()
{
var json_obj = new Object();
json_obj.eventCode = "setIdle";
websocket_send_msg(json_obj);
}
function ccapi_AgentSetPause()
{
var json_obj = new Object();
json_obj.eventCode = "setPause";
websocket_send_msg(json_obj);
}
function ccapi_AnswerCall()
{
var json_obj = new Object();
json_obj.eventCode = "answerCall";
websocket_send_msg(json_obj);
}
function ccapi_AgentHangup()
{
var json_obj = new Object();
json_obj.eventCode = "Hangup";
json_obj.cticall_flag = cticall_flag ? "1" : "0";
websocket_send_msg(json_obj);
}
function ccapi_CallOut(callerNumber,calledNumber)
{
var json_obj = new Object();
json_obj.eventCode = "Callout";
json_obj.caller_number = callerNumber;
json_obj.called_number = calledNumber;
cticall_flag = true;
websocket_send_msg(json_obj);
}
//来电提示信息
function FSK(phone, serialNumber) {
if (serialNumberQJ==serialNumber) {
return;
} else {
serialNumberQJ = serialNumber;
window.open("../Case/SaveToCasePublic.aspx?evtSource=1a208f06-7470-446c-82cc-a40d863f406e&fakeId=" + phone + "&transType=3");
}
}
//转移到坐席
function ccapi_agentTransfer(agent_id)
{
var json_obj = new Object();
json_obj.eventCode = "Transfer";
json_obj.transferType = "Agent";
json_obj.transferDest = agent_id;
websocket_send_msg(json_obj);
}
function ccapi_extensionTransfer(ext_number)
{
var json_obj = new Object();
json_obj.eventCode = "Transfer";
json_obj.transferType = "Extension";
json_obj.transferDest = ext_number;
websocket_send_msg(json_obj);
}
function ccapi_outSideTransfer(phoneNumber)
{
var json_obj = new Object();
json_obj.eventCode = "Transfer";
json_obj.transferType = "Outside";
json_obj.transferDest = "9" + phoneNumber;
websocket_send_msg(json_obj);
}
//监听坐席
function ccapi_listenAgent(agent_id)
{
var json_obj = new Object();
json_obj.eventCode = "ForceListen";
json_obj.monitorDest = agent_id ;//this.leaderMember;
websocket_send_msg(json_obj);
}
//拦截坐席
function ccapi_blockAgent(agent_id)
{
var json_obj = new Object();
json_obj.eventCode = "TakeOver";
json_obj.monitorDest = agent_id ;//this.leaderMember;
websocket_send_msg(json_obj);
}
//强插
function ccapi_forceInsert(agent_id)
{
var json_obj = new Object();
json_obj.eventCode = "ForceInsert";
json_obj.monitorDest = agent_id ;//this.leaderMember;
websocket_send_msg(json_obj);
}
//强拆
function ccapi_forceRemove(agent_id)
{
var json_obj = new Object();
json_obj.eventCode = "ForceHangup";
json_obj.monitorDest = agent_id ;//this.leaderMember;
websocket_send_msg(json_obj);
}
function ccapi_stopListen()
{
var json_obj = new Object();
json_obj.eventCode = "LeaderFinish";
websocket_send_msg(json_obj);
}
//呼叫保持函数
function ccapi_HoldLine()
{
alert('ccapi_HoldLine');
var json_obj = new Object();
json_obj.eventCode = "HoldOn";
websocket_send_msg(json_obj);
}
//解除呼叫保持
function ccapi_DisHoldLine()
{
var json_obj = new Object();
json_obj.eventCode = "HoldOff";
websocket_send_msg(json_obj);
}
//获取空闲坐席列表
function ccapi_requestIdleAgent()
{
var json_obj = new Object();
json_obj.eventCode = "ReqAgentList";
json_obj.req_agent_state = "Idle";
websocket_send_msg(json_obj);
}
function ccapi_requestIdleExtn()
{
var json_obj = new Object();
json_obj.eventCode = "ReqAgentList";
json_obj.req_agent_state = "IdleExtn";
websocket_send_msg(json_obj);
}
//获取通话坐席列表
function ccapi_requestTalkingAgent()
{
var json_obj = new Object();
json_obj.eventCode = "ReqAgentList";
json_obj.req_agent_state = "Talking";
websocket_send_msg(json_obj);
}
function websocket_msg_decode(msg)
{
console.log("----websocket_msg_decode----\n" + msg);
var json_msg = eval("(" + msg + ")");
var msg_box = window.parent.document.getElementById("debugTextArea");
//msg_box.value = msg_box.value + msg;
if(websocketId == "" && (json_msg.eventCode == "Hello" || json_msg.eventCode == "hello"))
{
websocketId = json_msg.websocket_id;
agentLogin();
return;
}
if(json_msg.eventCode == "notifyState")
{
window.parent.cc_setAgentCurState(json_msg.agentState);
return;
}
if(json_msg.eventCode == "ReqAgentList")
{
window.parent.cc_ReqAgentRet(json_msg);
return;
}
}
function socket_evt_close()
{
//alert(socket_ready);
socket_reconnect_flag = true;
websocketId = "";
setTimeout('init_websocket()',5000);
}
function init_websocket(callback)
{
try{
if (!!window.WebSocket && window.WebSocket.prototype.send)
{
}else{
alert("浏览器不支持,请更换高版本浏览器！");
return;
}
if(window.WebSocket)
{
if (typeof MozWebSocket == 'function'){
this.websocket = MozWebSocket;
}
// var ws_uri = "ws://" + ws_server + ":" + ws_port;
ws_uri = "ws://" + ws_server + ":" + ws_port;
if(cti_websocket == null)
{
cti_websocket = new WebSocket(ws_uri);
}else{
cti_websocket.close();
cti_websocket = null;
cti_websocket = new WebSocket(ws_uri);
}
cti_websocket.onopen = function (evt)
{
socket_ready = true;
//callcenter.setAgentState(callcenter.agentState.connect);
if (typeof callback == "function") {
callback();
}
};
cti_websocket.onclose = function (evt)
{
cti_websocket = null;
socket_evt_close();
};
cti_websocket.onmessage = function (evt)
{
websocket_msg_decode(evt.data);
};
cti_websocket.onerror = function(evt){
socket_ready = false;
cti_websocket = null;
if (typeof callback == "function") {
callback();
}
}
}
}catch (exception) {
alert('ERROR: ' + exception);
}
}
</script>
js过度方法
var CallCenter= {
cti_server_addr:"",
cti_server_port:0,
ws_uri:"",
callerNumber :"12319",
leaderType : 0,
leader_request_type : {
Listen : 1,
Block : 2,
Insert : 3,
Remove : 4,
Transfer : 5
},
teamLeaderType:0,
agentInfo:null,
agentStateObj:null,
agent_state_cn: {
Error : "连接失败",
Connect : "连接成功",
Disconnect : "电话掉线",
Pause : "暂停状态",
Idle : "空闲状态",
Callout : "外拨状态",
Talking : "通话状态",
Ring : "振铃状态",
WaitAnswer : "等待接听",
HoldOn:"保持状态",
HoldOff:'保持取消'
},
agent_state_en : {
Idle : 'Idle',
Pause : 'Pause',
Callout : 'Callout',
Talking : 'Talking',
Ring : 'Ring',
WaitAnswer:'WaitAnswer',
PostProcess : 'PostProcess',
Disconnect : 'Disconnect',
HoldOn:'HoldOn',
HoldOff:'HoldOff'
}
};
var Callout_On = "<img title='外拨电话' src='softphone/other/softphone/cti/images/Callout_On.png' onClick='ShowDivProc(3)' width='51' height='60' border='0'>";
//外呼灰色按钮
var Callout_Off = "<img src='softphone/other/softphone/cti/images/Callout_Off.png' width='51' height='60' border='0'>";
//置闲按钮
var Idle_On = "<img title='置闲' src='softphone/other/softphone/cti/images/Idle_On.png' onClick='cc_OnIdle()' width='51' height='60' border='0'>";
var Idle_Off = "<img src='softphone/other/softphone/cti/images/Idle_Off.png' width='51' height='60' border='0'>";
//置忙按钮
var Pause_On = "<img title='外拨电话' src='softphone/other/softphone/cti/images/Pause_On.png' onClick='cc_OnPause()' width='51' height='60' border='0'>";
//挂机按钮
var Hook_Hangup = "<img title='挂机' src='softphone/other/softphone/cti/images/Hangup_On.png' onClick='cc_Hungup()' width='51' height='60' border='0'>";
//摘机按钮
var Hook_Answer = "<img title='摘机' src='softphone/other/softphone/cti/images/Answer_On.png' onClick='cc_Answer()' width='51' height='60' border='0'>";
//摘/挂机 灰色按钮
var Hook_Off = "<img src='softphone/other/softphone/cti/images/Answer_Off.png' width='51' height='60' border='0'>";
//-------------------------------------------------------------------------------------------
//保持按钮
var Hold_On = "<img title='保持' src='softphone/other/softphone/cti/images/HoldLine_On.png' onClick='cc_HoldLine()' width='51' height='60' border='0'>";
//取消保持按钮
var CancelHold = "<img title='取消保持' src='softphone/other/softphone/cti/images/CancelHold_On.png' onClick='cc_DisHoldLine()' width='51' height='60' border='0'>";
//保持灰色按钮
var Hold_Off = "<img src='softphone/other/softphone/cti/images/HoldLine_Off.png' width='51' height='60' border='0'>";
//---------------------------------------------------------------------------------------------
//转移按钮
var Transfer_On = "<img title='电话转移' src='softphone/other/softphone/cti/images/Transfer_On.png' οnclick='ShowDivProc(1)' width='51' height='60' border='0'>";
var Transfer_Off = "<img src='softphone/other/softphone/cti/images/Transfer_Off.png' width='51' height='60' border='0'>";
//---------------------------------------------------------------------------------------------
//会议按钮
var Meeting_On = "<img title='电话会议' src='softphone/other/softphone/cti/images/Meeting_On.png' onClick='ShowDivProc(2)' width='51' height='60' border='0'>";
var stopMeeting = "<img title='停止会议' src='softphone/other/softphone/cti/images/stopMeeting.jpg' onClick='on_StopMetting()' width='51' height='60' border='0'>";
var Meeting_Off = "<img src='softphone/other/softphone/cti/images/Meeting_Off.png' width='51' height='60' border='0'>";
//---------------------------------------------------------------------------------------------
//监听按钮
var Listen_On = "<img title='监听座席' src='softphone/other/softphone/cti/images/Listen_On.png' οnclick='ShowDivProc(4)' width='51' height='60' border='0'>";
var stopListen ="<img title='停止监听' src='softphone/other/softphone/cti/images/stopListen.png' οnclick='cc_doStopListen(1)' width='51' height='60' border='0'>";
var Listen_Off = "<img src='softphone/other/softphone/cti/images/Listen_Off.png' width='51' height='60' border='0'>";
//---------------------------------------------------------------------------------------------
//拦截按钮
var Block_On = "<img title='拦截座席' src='softphone/other/softphone/cti/images/Block_On.png' onClick='ShowDivProc(5)' width='51' height='60' border='0'>";
var Block_Off = "<img src='softphone/other/softphone/cti/images/Block_Off.png' width='51' height='60' border='0'>";
//---------------------------------------------------------------------------------------------
//强插按钮
var Insert_On = "<img title='电话强插' src='softphone/other/softphone/cti/images/ForceInsert_On.png' onClick='ShowDivProc(6)' width='51' height='60' border='0'>";
var stopInsert = "<img title='停止强插' src='softphone/other/softphone/cti/images/stopInsert.png' οnclick='cc_doStopListen(2)' width='51' height='60' border='0'>";
var Insert_Off = "<img src='softphone/other/softphone/cti/images/ForceInsert_Off.png' width='51' height='60' border='0'>";
//---------------------------------------------------------------------------------------------
//强拆按钮
var Remove_On = "<img title='电话强拆' src='softphone/other/softphone/cti/images/ForceRemove_On.png' onClick='ShowDivProc(7)' width='51' height='60' border='0'>";
var Remove_Off = "<img src='softphone/other/softphone/cti/images/ForceRemove_Off.png' width='51' height='60' border='0'>";
//退出按钮
var Exit_On = "<img title='退出登录' src='softphone/other/softphone/cti/images/Exit_On.png' οnclick='cc_Logoff()' width='51' height='60' border='0'>";
var Exit_Off = "<img title='退出登录' src='softphone/other/softphone/cti/images/Exit_Off.png' width='51' height='60' border='0'>";
function cc_setButtonState(button_id,State_String)
{
document.getElementById(button_id).innerHTML = State_String;
}
function cc_setAgentCurState(state)
{
}
function cc_setAgentStateText(stateStr)
{
currentAgentState = stateStr;
document.getElementById("cc_curState").innerHTML = stateStr;
}
function cc_setAgentCurState(state)
{
if(state == CallCenter.agent_state_en.Pause)
{
cc_setAgentStateText(CallCenter.agent_state_cn.Pause);
cc_setButtonState("cc_Callout_id",Callout_On); //外呼按钮打开Callout_On
cc_setButtonState("cc_Hold_id",Hold_Off); //保持按钮关闭
cc_setButtonState("cc_HoldLine_id",Idle_On);
cc_setButtonState("cc_Transfer_id",Transfer_Off); //转移按钮关闭
//cc_setButtonState("cc_Meeting_id",Meeting_Off); //会议按钮关闭
cc_setButtonState("cc_Hook_id",Hook_Off); //挂机按钮关闭
return;
}
if(state == CallCenter.agent_state_en.Idle)
{
cc_setAgentStateText(CallCenter.agent_state_cn.Idle);
cc_setButtonState("cc_Callout_id",Callout_On); //外呼按钮打开Callout_On
cc_setButtonState("cc_Hold_id",Hold_Off); //保持按钮关闭
cc_setButtonState("cc_HoldLine_id",Pause_On);
cc_setButtonState("cc_Transfer_id",Transfer_Off); //转移按钮关闭
//cc_setButtonState("cc_Meeting_id",Meeting_Off); //会议按钮关闭
cc_setButtonState("cc_Hook_id",Hook_Off); //挂机按钮关闭
return;
}
if(state == CallCenter.agent_state_en.Callout)
{
cc_setAgentStateText(CallCenter.agent_state_cn.Callout);
cc_setButtonState("cc_HoldLine_id",Idle_Off); //关闭置闲，置忙
cc_setButtonState("cc_Hook_id",Hook_Hangup); //打开挂机
return;
}
if(state == CallCenter.agent_state_en.WaitAnswer)
{
cc_setAgentStateText(CallCenter.agent_state_cn.WaitAnswer);
return;
}
if(state == CallCenter.agent_state_en.Ring)
{
cc_setAgentStateText(CallCenter.agent_state_cn.Ring);
cc_setButtonState("cc_Hook_id",Hook_Answer); //打开挂机
return;
}
if(state == CallCenter.agent_state_en.Talking)
{
cc_setAgentStateText(CallCenter.agent_state_cn.Talking);
cc_setButtonState("cc_HoldLine_id",Idle_Off); //关闭置闲，置忙
cc_setButtonState("cc_Hook_id",Hook_Hangup); //打开挂机
cc_setButtonState("cc_Hold_id",Hold_On); //打开保持按钮
cc_setButtonState("cc_Transfer_id",Transfer_On); //打开转移按钮
return;
}
if(state == CallCenter.agent_state_en.HoldOn)
{
cc_setAgentStateText(CallCenter.agent_state_cn.HoldOn);
cc_setButtonState("cc_Hold_id",CancelHold);
return;
}
if(state == CallCenter.agent_state_en.HoldOff)
{
cc_setAgentStateText(CallCenter.agent_state_cn.Talking);
cc_setButtonState("cc_Hold_id",Hold_On);
return;
}
if(state == CallCenter.agent_state_en.Disconnect)
{
cc_setAgentStateText(CallCenter.agent_state_cn.Disconnect);
cc_setButtonState("cc_Callout_id",Callout_Off); //外呼按钮打开Callout_On
cc_setButtonState("cc_Hold_id",Hold_Off); //保持按钮关闭
cc_setButtonState("cc_HoldLine_id",Idle_Off);
cc_setButtonState("cc_Transfer_id",Transfer_Off); //转移按钮关闭
//cc_setButtonState("cc_Meeting_id",Meeting_Off); //会议按钮关闭
cc_setButtonState("cc_Hook_id",Hook_Off); //挂机按钮关闭
return;
}
}
function cc_ReqAgentRet(ret_obj)
{
if(ret_obj.result == "success")
{
var req_agent_state = ret_obj.req_agent_state;
var response_member = ret_obj.response_agents;
if(req_agent_state == "Idle")
{
//transfer
/*
var tran_obj = document.getElementById("transfer_agent_id");
tran_obj.options.length = 0;
var optionObj = new Option();
optionObj.text = "==请选择==";
optionObj.value = "";
tran_obj.options.add(optionObj);
var member_array = response_member.split(",");
for(var x = 0; x < member_array.length; x++)
{
var member = member_array[x];
optionObj = new Option();
optionObj.text = member.split(":")[1];
optionObj.value = member.split(":")[0];
tran_obj.options.add(optionObj);
}
*/
var tran_obj = document.getElementById("cc_tranAgentList");
tran_obj.options.length = 0;
var optionObj = new Option();
optionObj.text = "==请选择==";
optionObj.value = "-1";
tran_obj.options.add(optionObj);
var member_array = response_member.split(",");
for(var x = 0; x < member_array.length; x++)
{
var member = member_array[x];
optionObj = new Option();
optionObj.text = member.split(":")[1];
optionObj.value = member.split(":")[0];
tran_obj.options.add(optionObj);
}
return;
}
if(req_agent_state == "IdleExtn")
{
alert(response_member);
}
if(req_agent_state == "Talking")
{
/*
var monitor_obj = document.getElementById("monitor_agent_id");
//打开对话框，填充下拉列表cc_teamLeaderList
monitor_obj.options.length = 0;
var optionObj = new Option();
optionObj.text = "==请选择==";
optionObj.value = "";
monitor_obj.options.add(optionObj);
var member_array = response_member.split(",");
for(var x = 0; x < member_array.length; x++)
{
var member = member_array[x];
optionObj = new Option();
optionObj.text = member.split(":")[1];
optionObj.value = member.split(":")[0];
monitor_obj.options.add(optionObj);
//leader_obj.options.add(optionObj);
}
*/
if(CallCenter.teamLeaderType == CallCenter.leader_request_type.Listen)
{
document.getElementById("cc_teamLeaderTitle").innerHTML ="座 席 监 听";
}
if(CallCenter.teamLeaderType == CallCenter.leader_request_type.Block)
{
document.getElementById("cc_teamLeaderTitle").innerHTML ="座 席 拦 截";
}
if(CallCenter.teamLeaderType == CallCenter.leader_request_type.Insert)
{
document.getElementById("cc_teamLeaderTitle").innerHTML ="座 席 强 插";
}
if(CallCenter.teamLeaderType == CallCenter.leader_request_type.Remove)
{
document.getElementById("cc_teamLeaderTitle").innerHTML ="座 席 强 拆";
}
var leader_obj = document.getElementById("cc_teamLeaderList");
leader_obj.options.length = 0;
optionObj = new Option();
optionObj.text = "==请选择==";
optionObj.value = "";
leader_obj.options.add(optionObj);
for(var x = 0; x < member_array.length; x++)
{
var member = member_array[x];
optionObj = new Option();
optionObj.text = member.split(":")[1];
optionObj.value = member.split(":")[0];
leader_obj.options.add(optionObj);
}
}
}
}
//呼叫
function cc_Callout()
{
var PhoneNumber = document.getElementById("cc_cust_phone").value;
if(PhoneNumber == "")
{
alert("请输入电话号码！");
return;
}
// (主叫号码，被叫号码)
cc_ctiIframe.ccapi_CallOut(CallCenter.callerNumber,PhoneNumber);
closeProc("cc_callout_div");
return;
}
//摘机
function cc_Answer()
{
cc_ctiIframe.ccapi_AnswerCall();
}
//挂机
function cc_Hungup()
{
cc_ctiIframe.ccapi_AgentHangup();
}
//置闲响应
function cc_OnIdle()
{
cc_ctiIframe.ccapi_AgentSetReady();
}
//置忙响应
function cc_OnPause()
{
cc_ctiIframe.ccapi_AgentSetPause();
}
//保持
function cc_HoldLine()
{
ccHoldLineSerial = cc_ctiIframe.ccapi_HoldLine();
}
//取消保持
function cc_DisHoldLine()
{
cc_ctiIframe.ccapi_DisHoldLine(ccHoldLineSerial);
cc_setButtonState("cc_Hold_id",Hold_On);//显示保持按钮
}
//电话转移,转移坐席
function cc_ForwardCall()
{
var agentobj = document.getElementById("cc_tranAgentList").value;
var outPhone = document.getElementById("cc_outPhone").value;
var tran_extension = document.getElementById("cc_extension").value;
if(agentobj == "-1" && outPhone == "" && tran_extension == "")
{
alert("请选择转移要转移的坐席");
return;
}
if(agentobj != '-1' && outPhone != ""){
alert("只能选择一个转移目标！");
return;
}
if(agentobj != '-1'){
cc_ctiIframe.ccapi_agentTransfer(agentobj);
closeProc("cc_TransferPhone");
return;
}
if(outPhone != ""){
cc_ctiIframe.ccapi_outSideTransfer(outPhone);
closeProc("cc_TransferPhone");
return;
}
if(tran_extension != ""){
cc_ctiIframe.ccapi_extensionTransfer(tran_extension);
closeProc("cc_TransferPhone");
}
}
function cc_requestIdleAgent()
{
cc_ctiIframe.ccapi_requestIdleAgent();
}
function cc_requestIdleExtn()
{
cc_ctiIframe.ccapi_requestIdleExtn();
}
function cc_requestTalkingAgent()
{
cc_ctiIframe.ccapi_requestTalkingAgent();
}
function ShowDivProc(event)
{
if(event == 1) //转移
{
cc_requestIdleAgent(); //测试时，注释了，用下面的代码，正式使用时，注释下面的代码，使用本行代码
// var obj = new Object();
// obj.req_agent_state = "Idle";
// obj.result = "success";
// obj.response_agents = "1101:1101,1102:1102";
// cc_ReqAgentRet(obj);
// showProc('cc_TransferPhone');
//测试获取所有空闲分机
cc_requestIdleExtn();
return;
}
if(event == 3) //外呼
{
showProc('cc_callout_div');
return;
}
if(event == 4) //监听
{
//获取通话坐席列表，不返回，回调cc_ReqAgentRet
CallCenter.teamLeaderType = CallCenter.leader_request_type.Listen;
//cc_requestTalkingAgent(); 测试时，注释了，用下面的代码，正式使用时，注释下面的代码，使用本行代码
var obj = new Object();
obj.req_agent_state = "Talking";
obj.result = "success";
obj.response_agents = "1101:1101,1102:1102";
cc_ReqAgentRet(obj);
showProc('cc_teamLeader');
}
//拦截
if(event == 5)
{
CallCenter.teamLeaderType = CallCenter.leader_request_type.Block;
//cc_requestTalkingAgent(); 测试时，注释了，用下面的代码，正式使用时，注释下面的代码，使用本行代码
var obj = new Object();
obj.req_agent_state = "Talking";
obj.result = "success";
obj.response_agents = "1101:1101,1102:1102";
cc_ReqAgentRet(obj);
showProc('cc_teamLeader');
}
//强插
if(event == 6)
{
CallCenter.teamLeaderType = CallCenter.leader_request_type.Insert
//cc_requestTalkingAgent(); 测试时，注释了，用下面的代码，正式使用时，注释下面的代码，使用本行代码
var obj = new Object();
obj.req_agent_state = "Talking";
obj.result = "success";
obj.response_agents = "1101:1101,1102:1102";
cc_ReqAgentRet(obj);
showProc('cc_teamLeader');
}
//强拆
if(event == 7)
{
CallCenter.teamLeaderType = CallCenter.leader_request_type.Remove
//cc_requestTalkingAgent(); 测试时，注释了，用下面的代码，正式使用时，注释下面的代码，使用本行代码
var obj = new Object();
obj.req_agent_state = "Talking";
obj.result = "success";
obj.response_agents = "1101:1101,1102:1102";
cc_ReqAgentRet(obj);
showProc('cc_teamLeader');
}
}
function cc_doTeamLeader()
{
var listenAgent = document.getElementById("cc_teamLeaderList").value;
if(listenAgent == "" || listenAgent == null)
{
alert("请选择座席！");
return;
}
CallCenter.teamLeaderType = 0;
if(CallCenter.teamLeaderType == CallCenter.leader_request_type.Listen)
{
CallCenter.teamLeaderType = 0;
alert("座 席 监 听:" +listenAgent );
cc_ctiIframe.ccapi_listenAgent(listenAgent);
return;
}
if(CallCenter.teamLeaderType == CallCenter.leader_request_type.Block)
{
CallCenter.teamLeaderType = 0;
alert("座 席 拦 截:" +listenAgent );
cc_ctiIframe.ccapi_blockAgent(listenAgent);
return;
}
if(CallCenter.teamLeaderType == CallCenter.leader_request_type.Insert)
{
CallCenter.teamLeaderType = 0;
alert("座 席 强 插:" +listenAgent );
cc_ctiIframe.ccapi_forceInsert(listenAgent);
return;
}
if(CallCenter.teamLeaderType == CallCenter.leader_request_type.Remove)
{
CallCenter.teamLeaderType = 0;
alert("座 席 强 拆:" +listenAgent );
cc_ctiIframe.ccapi_forceRemove(listenAgent);
return;
}
}
function cc_doStopListen(type)
{
cc_ctiIframe.ccapi_stopListen();
if(type == 1)
{
alert("监听结束");
cc_setButtonState("cc_Listen_id",Listen_On);
}
if(type ==2)
{
alert("强插结束");
cc_setButtonState("cc_Insert_id",Insert_On);
}
}
//监听
function cc_OnListen()
{
//document.getElementById("cc_teamLeaderTitle").innerHTML ="座 席 监 听";
cc_ctiIframe.ccapi_listenAgent();
}
//拦截
function cc_OnBlock()
{
showProc('cc_teamLeader',true,'cc_teamLeaderList','Talking');
document.getElementById("cc_teamLeaderTitle").innerHTML ="座 席 拦 截";
}
//强插
function cc_ForceInsert()
{
showProc('cc_teamLeader',true,'cc_teamLeaderList','Talking');
document.getElementById("cc_teamLeaderTitle").innerHTML ="座 席 强 插";
}
//强拆
function cc_ForceRemove()
{
showProc('cc_teamLeader',true,'cc_teamLeaderList','Talking');
document.getElementById("cc_teamLeaderTitle").innerHTML ="座 席 强 拆";
}
实际运用到asp.net页面
<%@ Page Language="C#" AutoEventWireup="True" CodeBehind="Main.aspx.cs" Inherits="Topevery.DUM.GridingManagement.Web.CCMS.Main" %>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head id="Head1" runat="server">
<title></title>
<script runat="server">
protected override bool HeaderScriptFilter(Topevery.Framework.Web.Configuration.Script val)
{
switch (val.Key)
{
case "jquery.ui.tabs":
case "jquery.blockUI":
case "KeyValueCollection":
case "ajaxpro2.prototype":
case "ajaxpro2.core":
case "ajaxpro2.converter":
case "ajaxpro2.onloading":
case "ajaxpro2.assembly.AjaxFunction":
case "ajaxpro2.assembly.VMFunction":
return true;
default:
return base.HeaderScriptFilter(val);
}
}
protected override bool HeaderStyleFilter(Topevery.Framework.Web.Configuration.Style val)
{
switch (val.Key)
{
case "jquery.ui.tabs":
case "jquery.blockUI":
return true;
default:
return base.HeaderStyleFilter(val);
}
}
</script>
<style type="text/css">
.nav {
background: url(softphone/other/softphone/cti/images/nav.png) no-repeat;
width: 899px;
height: 75px;
position: absolute;
top: 0px;
right: 320px;
z-index: 1000000;
}
.left {
width: 80px;
float: left;
margin-left: 50px;
display: inline;
margin-top: 8px;
}
.left ul {
width: 80px;
float: left;
list-style-type: none;
margin-left: 25px;
margin-top: 5px;
}
.left li {
width: 80px;
line-height: 18px;
float: left;
text-align: left;
font-size: 8pt;
}
.right {
float: right;
width: 754px;
height: 60px;
margin-top: 5px;
}
.right ul {
float: left;
width: 754px;
list-style-type: none;
}
.right div {
float: left;
width: 58px;
height: 60px;
margin-left: 3px;
}
.l {
float: left;
width: 58px;
height: 60px;
margin-left: 3px;
}
</style>
</head>
<body οnlοad="init()">
<%-- <script type="text/javascript" src="softphone/json.js"></script>--%>
<script type="text/javascript" src="softphone/websocket-api.js"></script>
<script type="text/javascript" src="softphone/dialog.js"></script>
<!-- class="overflow_y_hidden"-->
<form id="form1" runat="server" class="TUI-wh100">
<!-- class="TUI-wh100"-->
<div id="case-region" class="TUI-main-case-region relative">
<div id="dialog"></div>
<!-- 系统加载中的遮罩层 -->
<div id="MainLoadingDiv" class="MainLoadingDiv">
</div>
<!-- 系统加载中进度条 -->
<div id="LoadingLayer" class="LoadingLayer">
<div class="loading_content">
<span>系统正在加载,请稍等...</span> <b></b>
</div>
</div>
<div id="div_sys_tips" runat="server" class="sys_tips_layer" style="display: none">
<div class="sys_tips_bg">
<b class="sys_tips_head">系统提示</b> <a href="javascript:void(0)" class="close_stl"
οnclick='hide_div_sys_tips_content();return false;'></a>
<div runat="server" id="div_sys_tips_content" class="sys_tips_content">
</div>
</div>
</div>
<div class="TUI-layout-north">
<div class="TUI-header">
<h1 class="TUI-logo TUI-logo-txt">
<span class="sys-ico sys-hjzx">呼叫中心管理系统</span>
</h1>
<div class="TUI-menu">
<div id="div_index_menu" runat="server">
<!-- 系统主菜单及二级菜单 通过vm输出 -->
</div>
</div>
</div>
<div class="TUI-top-tools">
<div class="TUI-user">
<a href="#" οnclick="goUserConfig();return false;" title="个人设置"><span class="TUI-ico"></span><%=UserObject.User.UserName %>，你好</a>
</div>
<ul class="TUI-top-group-btn">
<li><span class="TUI-space"></span></li>
<li><a hidefocus="hidefocus" href="../SelectSystem2.aspx" id="change_system" title="切换系统"><span class="TUI-ico ico-change-system"></span>切换系统</a></li>
<li><span class="TUI-space"></span></li>
<li><a hidefocus="hidefocus" href="####" οnclick="javascript:logoutSys();" title="退出系统"><span class="TUI-ico ico-shutdown"></span>退出系统</a></li>
</ul>
</div>
<!-- 呼叫中心相关 Begin -->
<div id="divCC_CTI" style="float: left; position: absolute; top: 0px; right: 0px;">
<div id="cti-pane-navigation" class="nav" align="left">
<div class="left">
<ul>
<li>坐席人员</li>
<li id="userinfo"><%= UserObject.UmUserExt.CenterLoginName %></li>
<li id="cc_curState"><strong><font color="red">未连接... </font></strong></li>
</ul>
</div>
<div class="right">
<div class="l" id="cc_Hook_id" style="cursor: pointer; ">
<a href="#">
<img src="softphone/other/softphone/cti/images/Answer_Off.png" border="0" width="58" height="60" alt="" />
</a>
</div>
<div class="l" id="cc_Hold_id" style="cursor: pointer;">
<a href="#">
<img src="softphone/other/softphone/cti/images/HoldLine_Off.png" border="0" width="58" height="60" alt="" />
</a>
</div>
<div class="l" id="cc_Transfer_id" style="cursor: pointer;">
<a href="#">
<img src="softphone/other/softphone/cti/images/Transfer_Off.png" border="0" width="58" height="60" alt="" />
</a>
</div>
<!--<div class="l" id="cc_Meeting_id" style="cursor:pointer;"><a href="#"><img src="./other/softphone/cti/images/Meeting_Off.png" border="0" width="58" height="60" alt="" /> </a></div>-->
<div class="l" id="cc_HoldLine_id" style="cursor: pointer;">
<a href="#">
<img src="softphone/other/softphone/cti/images/Idle_Off.png" border="0" width="58" height="60" alt="" />
</a>
</div>
<div class="l" id="cc_Callout_id" style="cursor: pointer;">
<a href="#">
<img src="softphone/other/softphone/cti/images/Callout_Off.png" border="0" width="58" height="60" alt="" />
</a>
</div>
<div class="l" id="cc_Listen_id" style="cursor: pointer;">
<a href="#">
<img src="softphone/other/softphone/cti/images/Listen_Off.png" width="58" height="60" border="0" alt="" />
</a>
</div>
<div class="l" id="cc_Block_id" style="cursor: pointer;">
<a href="#">
<img src="softphone/other/softphone/cti/images/Block_Off.png" border="0" width="58" height="60" alt="" />
</a>
</div>
<div class="l" id="cc_Insert_id" style="cursor: pointer;">
<a href="#">
<img src="softphone/other/softphone/cti/images/ForceInsert_Off.png" border="0" width="58" height="60" alt="" />
</a>
</div>
<div class="l" id="cc_Remove_id" style="cursor: pointer;">
<a href="#">
<img src="softphone/other/softphone/cti/images/ForceRemove_Off.png" border="0" width="58" height="60" alt="" />
</a>
</div>
<div class="l" id="cc_Exit_id" style="cursor: pointer;" οnclick="">
<a href="#">
<img src="softphone/other/softphone/cti/images/Exit_Off.png" border="0" width="58" height="60" alt="" />
</a>
</div>
</div>
</div>
</div>
<!-- 呼叫中心相关 End -->
</div>
<div class="TUI-layout-center">
<div class="TUI-content TUI-wh100">
<iframe id="frame_main_left" name="frame_main_left" class="TUI-wh100" src="#"
frameborder="0" scrolling="no"></iframe>
</div>
</div>
<div class="TUI-layout-south">
<div class="TUI-footer TUI-home-footer">
<div class="system_copyright">
<%--业主单位：沁阳县城市管理局 （沁阳县城市管理行政执法局） --%>
</div>
</div>
</div>
<input type="hidden" id="hid_obid" />
<!-- 呼叫中心相关 Begin -->
<iframe id="cc_ctiIframe" name="cc_ctiIframe" src="softphone/cti-websocket-api.html" width="100%" height="800" frameborder="0" scrolling="auto"></iframe>
<!--电话外呼 DIV-->
<div id="cc_callout_div" style="position: absolute; border: 1px solid #666; z-index: 3000000; visibility: hidden">
<div style="width: 100%; height: 100%; background: #fff; color: #036; line-height: 150%;">
<div style="background: #1E9FFF; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; padding: 3 5 0 5; color: #fff; height: 30px; line-height: 30px;" id="dragDiv">
<span style="width: 150px; position: absolute; font-size: 12px;"> 呼叫中心</span>
<span οnclick="closeProc('cc_callout_div');" style="float: right; cursor: pointer; font-size: 22px;">×</span>
</div>
<form action="#" method="post">
<table width="100%" border="0" align="center">
<tr>
<td align="center">电话外呼</td>
</tr>
<tr>
<td align="center">电话号码：<input name="cc_cust_phone" type="text" id="cc_cust_phone" size="15" />
</td>
</tr>
<tr>
<td align="center">
<input type="button" name="Submit3" οnclick="javascript: CC_CTI.cc_Callout()" value="外拨" />
</td>
</tr>
</table>
</form>
</div>
</div>
<!-- message_box -->
<!-- 电话转移 -->
<div id="cc_TransferPhone" style="position: absolute; border: 1px solid #666; z-index: 3000000; visibility: hidden">
<div style="width: 100%; height: 100%; background: #fff; color: #036; line-height: 150%;">
<div style="background: #1E9FFF; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; padding: 3 5 0 5; color: #fff; height: 45px; line-height: 45px;" id="dragDiv">
<span style="width: 150px; position: absolute; font-size: 12px;"> 呼叫中心</span>
<span οnclick="closeProc('cc_TransferPhone');" style="float: right; cursor: pointer; font-size: 22px;">×</span>
</div>
<form action="#" method="post">
<table width="100%" border="0" align="center">
<tr>
<td colspan="2" align="center"><strong>电 话 转 移</strong></td>
</tr>
<tr>
<td align="right">内部座席： </td>
<td align="left">
<select name="cc_tranAgentList" id="cc_tranAgentList" style="width: 90px;">
</select></td>
</tr>
<tr>
<td align="right">外部号码： </td>
<td align="left">
<input name="cc_outPhone" id="cc_outPhone" type="text" size="15" /></td>
</tr>
<tr>
<td align="right">内部分机： </td>
<td align="left">
<input name="cc_extension" id="cc_extension" type="text" size="15" /></td>
</tr>
<tr>
<td colspan="2" align="center">
<input type="button" name="Submit4" οnclick="cc_ForwardCall()" value="确 定" style="width: 85px;" />
</td>
</tr>
</table>
</form>
</div>
</div>
<!-- message_box -->
<div id="cc_teamLeader" style="position: absolute; border: 1px solid #666; z-index: 3000000; visibility: hidden">
<div style="width: 100%; height: 100%; background: #fff; color: #036; line-height: 150%;">
<div style="background: #1E9FFF; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; padding: 3 5 0 5; color: #fff; height: 30px; line-height: 30px;" id="dragDiv">
<span style="width: 150px; position: absolute; font-size: 12px;"> 呼叫中心</span>
<span οnclick="closeProc('cc_teamLeader');" style="float: right; cursor: pointer; font-size: 22px;">×</span>
</div>
<form action="#" method="post">
<table width="100%" border="0" align="center">
<tr>
<td colspan="2" align="center"><strong>
<div id="cc_teamLeaderTitle"></div>
</strong></td>
</tr>
<tr>
<td align="right">内部座席：</td>
<td align="left">
<select name="cc_teamLeaderList" id="cc_teamLeaderList" style="width: 90px;"></select>
</td>
</tr>
<tr>
<td colspan="2" align="center">
<input type="button" name="Submit4" οnclick="cc_doTeamLeader()" value="确 定" style="width: 85px;" />
</td>
</tr>
</table>
</form>
</div>
</div>
<!-- message_box -->
<!-- 呼叫中心相关 End -->
</div>
</form>
<script type="text/javascript">
window.onload = function ()//用window的onload事件，窗体加载完毕的时候
{
cc_ctiIframe.FSK(18570144827,123);
}
//坐席号和分机号，必须传入字符串 不能是数字
debugger;
var calleeAgent = "<%= UserObject.UmUserExt.CenterLoginName %>"+"";
var callExt = "<%= UserObject.UmUserExt.CenterUserCode %>"+"";
var userId = "<%=UserObject.UserID.ToString().ToUpper() %>"
var userName = "<%= UserObject.LoginName %>"
//#begin 呼叫中心工具条相关JS
var CC_CTI = {
initCC_CTI: function () {
this.loginSys();
$("#cc_Hook_id").on("click", CC_CTI.hook_Click) //摘机
$("#cc_Hold_id").on("click", CC_CTI.hold_Click) //保持
$("#cc_Transfer_id").on("click", CC_CTI.transfer_Click) //连接
$("#cc_HoldLine_id").on("click", CC_CTI.holdLine_Click) //至闲
$("#cc_Callout_id").on("click", CC_CTI.callout_Click) //拨号
$("#cc_Listen_id").on("click", CC_CTI.listen_Click) //监听
$("#cc_Block_id").on("click", CC_CTI.block_Click) //拦截
$("#cc_Insert_id").on("click", CC_CTI.insert_Click) //强插
$("#cc_Remove_id").on("click", CC_CTI.remove_Click) //强拆
$("#cc_Exit_id").on("click", CC_CTI.exit_Click) //退出
},
loginSys: function () {
$("#cc_curState").empty().html('<strong><font color="red">连线中...</font></strong>');
document.getElementById("cc_ctiIframe").onload = function () {
//必须传字符串类型
cc_ctiIframe.ccapi_socket_login(calleeAgent, '123456', callExt, CC_CTI.loginSys_callback);
}
},
//摘机
hook_Click: function () {
},
//保持
hold_Click: function () {
},
//连接
transfer_Click: function () {
CC_CTI.cc_requestIdleAgent(); //测试时，注释了，用下面的代码，正式使用时，注释下面的代码，使用本行代码
// var obj = new Object();
// obj.req_agent_state = "Idle";
// obj.result = "success";
// obj.response_agents = "1101:1101,1102:1102";
// cc_ReqAgentRet(obj);
// showProc('cc_TransferPhone');
//测试获取所有空闲分机
cc_requestIdleExtn();
return;
},
//连接成功或失败的回调
loginSys_callback: function () {
if (cc_ctiIframe.socket_ready) {
$("#cc_curState").empty().html('<strong>连接成功</strong>');
}
else {
$("#cc_curState").empty().html('<strong><font color="red">连接失败</font></strong>');
}
},
//至闲
holdLine_Click: function () {
},
//拨号
callout_Click: function () {
showProc('cc_callout_div');
},
//拨号确定开始呼叫
cc_Callout: function () {
var phoneNumber = $("#cc_cust_phone").val();
if (phoneNumber == "") {
alert("请输入电话号码！");
return;
}
//(主叫号码，被叫号码)
cc_ctiIframe.ccapi_CallOut(CallCenter.callerNumber, phoneNumber);
closeProc("cc_callout_div");
return;
},
//监听
listen_Click: function () {
//获取通话坐席列表，不返回，回调cc_ReqAgentRet
CallCenter.teamLeaderType = CallCenter.leader_request_type.Listen;
CC_CTI.cc_requestTalkingAgent(); //测试时，注释了，用下面的代码，正式使用时，注释下面的代码，使用本行代码
//var obj = new Object();
//obj.req_agent_state = "Talking";
//obj.result = "success";
//obj.response_agents = "1101:1101,1102:1102";
//cc_ReqAgentRet(obj);
//showProc('cc_teamLeader');
},
//拦截
block_Click: function () {
allCenter.teamLeaderType = CallCenter.leader_request_type.Block;
CC_CTI.cc_requestTalkingAgent(); //测试时，注释了，用下面的代码，正式使用时，注释下面的代码，使用本行代码
//var obj = new Object();
//obj.req_agent_state = "Talking";
//obj.result = "success";
//obj.response_agents = "1101:1101,1102:1102";
//cc_ReqAgentRet(obj);
//showProc('cc_teamLeader');
},
//强插
insert_Click: function () {
CallCenter.teamLeaderType = CallCenter.leader_request_type.Insert
CC_CTI.cc_requestTalkingAgent(); //测试时，注释了，用下面的代码，正式使用时，注释下面的代码，使用本行代码
//var obj = new Object();
//obj.req_agent_state = "Talking";
//obj.result = "success";
//obj.response_agents = "1101:1101,1102:1102";
//cc_ReqAgentRet(obj);
//showProc('cc_teamLeader');
},
//强拆
remove_Click: function () {
CallCenter.teamLeaderType = CallCenter.leader_request_type.Remove
CC_CTI.cc_requestTalkingAgent(); //测试时，注释了，用下面的代码，正式使用时，注释下面的代码，使用本行代码
//var obj = new Object();
//obj.req_agent_state = "Talking";
//obj.result = "success";
//obj.response_agents = "1101:1101,1102:1102";
//cc_ReqAgentRet(obj);
//showProc('cc_teamLeader');
},
//退出呼叫系统
exit_Click: function () {
alert("退出成功！");
},
//调用外部代码
cc_requestIdleAgent: function () {
cc_ctiIframe.ccapi_requestIdleAgent();
},
cc_requestIdleExtn: function () {
cc_ctiIframe.ccapi_requestIdleExtn();
},
cc_requestTalkingAgent: function () {
cc_ctiIframe.ccapi_requestTalkingAgent();
},
}
//#end 呼叫中心工具条相关JS
$(document).ready(function () {
TUILayout("#case-region");
//初始化呼叫工具条
CC_CTI.initCC_CTI();
});
function logoutSys() {
if (confirm("退出系统,将同时退出呼叫中心，是否确定退出！")) {
CC_CTI.exit_Click(); //退出呼叫中心
window.location.href = "../logout.aspx";
}
}
if (window != window.top) {
window.top.location.href = window.location.href;
}
function TUILayoutBody() {
TUILayout("#case-region");
}
$(document).ready(function () {
$('.menu').Menu({ loaded: TUILayoutBody });
});
function select_map_option_focus(obj) {
$("#change_system").removeClass("top_toolbar_change");
$("#change_system").addClass("top_toolbar_change_current");
$("#selecet_system_layer").show();
}
function select_map_option_blur(obj) {
$("#change_system").removeClass("top_toolbar_change_current");
$("#change_system").addClass("top_toolbar_change");
$("#selecet_system_layer").hide();
}
function set_sub_frame_width() {
// $("#master_double_screen").width(window.screen.width);
// $("#left_frame").width(window.screen.width);
}
function set_frame_main_right() {
var jq_frame_main_right = $("#frame_main_right");
jq_frame_main_right.attr("src", '<%= Topevery.DUM.GridingManagement.Web.Config.MapUrl%>');
jq_frame_main_right.load(function (evtObj) {
map = this.contentWindow;
map.mapSetDefaultElement();
});
}
function goUserConfig() {
var style = "width=450,height=500,left=100,top=100,status=yes,toolbar=no,menubar=no,location=no,resizable=1";
var w = window.open("../public/PersonalConfig.aspx", 'process', style);
w.focus();
}
function init() {
set_frame_main_right();
}
function closeLoading() {
$("#MainLoadingDiv").hide();
$("#LoadingLayer").hide();
}
function openLoading() {
$("#MainLoadingDiv").show();
$("#LoadingLayer").show();
}
</script>
<script type="text/javascript">
function selectAll(obj) {
var list = $(obj.document).find("input[@type=checkbox]");
$(obj.document).find("input[@type=checkbox]").attr("checked", obj.checked);
}
function selectedLine(obj) {
$(obj.document).find(".selected_css").removeClass("selected_css");
$(obj).addClass("selected_css");
}
function ShowOp(id) {
var url = '<%= ResolveUrl("~/OpMis/Info/OpDetail.aspx?userId=") %>' + id + '&rt=' + new Date().getTime();
window.open(url, "", " top=20,left=20,height=800px,width=1000px,location=no,status=no,toolbar=no,menubar=no,resizable=yes,scrollbars=yes ", "");
}
</script>
</body>
</html>
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