退信: No route to host

公司购买了美国Justhost（原来叫eHost）的服务器，并在上面建立了邮箱，今日老总收到一退信：

connect to ***.com[116.255.247.40]:25: No route to host

本着严谨的态度，联系了Justhost的客服，聊天内容如下：

Hello Sha. My name is Chaithra and I amhappy to help you. How are you today?

Fine

How may I help you today?

Yesterday when I sent an e-mail to others,I always failed and received a bounce said 25: No route to host

What is the causeof this?

Let me check this for you. Could I getthe last 4 characters of the main account password to verify ownership of theaccount?

****

Thank you for validating. I hope youunderstand this is for your security purpose.

Could you provide me the email user in whichyou are having this issue?

matt.liao@ecotrons.com

Could you provide me the full errormessage you get while sending the emails?

This is the mailsystem at host gateway24.websitewelcome.com. I'm sorry to have to inform youthat your message could not be delivered to one or more recipients. It'sattached below. For further assistance, please send mail to postmaster. If youdo so, please include this problem report. You can delete your own text fromthe attached returned message. The mail system <css@eco-ev.com>: connectto eco-ev.com[116.255.247.40]:25: No route to host

Do you get this error while sendingemails to a particular recipient or all the recipients?

Sending to another email also receives thesame bounce

Not all mailboxeshave this problem

Can you please hold 4-5 minutes while Icheck this for you?

OK

Thank you for holding. This seems thatthe domain emails might have been set as spam in the receivers end.

have included a new SRV value in thedomain DNS. This will take up to 4 hours to be propagated, Your emails will notget bounce back after this record has been propagated.

Are you still connected with me?

OK，Thanks