群狼调研（长沙神秘人暗访）|政府行政窗口神秘顾客调查表

日期：___________

评估员信息：

姓名：___________________________

联系方式：___________________________

服务中心信息：

服务中心名称：___________________________

位置：___________________________

评估指标：

1. 服务态度：

• 到达时是否受到友好的问候?

• 工作人员在互动过程中是否表现出礼貌和耐心?

• 他们是否愿意协助并回答您的问题?

2. 专业知识：

• 工作人员是否对政府提供的服务有很好的了解?

• 他们是否能够提供准确和全面的信息?

• 他们是否展示了专业知识?

3. 服务效率：

• 在等待被服务之前您等待了多长时间?

• 服务过程是否快速高效?

• 是否存在任何延迟或不必要的程序?

4. 解决问题的能力：

• 工作人员是否能够有效处理问题或投诉?

……

详细情况可咨询群狼调研(长沙神秘顾客访问员)。公共服务行业神秘顾客调查是群狼调研优势业务之一。此外，群狼调研(长沙餐饮神秘顾客公司)还为商业地产、餐饮食品、教育旅游、通讯数码、汽车金融和家电产品等客户提供神秘顾客调研服务。

Government Administrative Service Center Mystery Shopper Evaluation Form

Date: ___________

Evaluator Information:

Name: ___________________________

Contact Information: ___________________________

Service Center Information:

Name of Service Center: ___________________________

Location: ___________________________

Evaluation Criteria:

1. Service Attitude:

• Were you greeted in a friendly manner upon arrival?

• Did the staff demonstrate politeness and patience during the interaction?

• Were they willing to assist and answer your questions?

2. Professional Knowledge:

• Did the staff have a good understanding of the government services offered?

• Were they able to provide accurate and comprehensive information?

• Did they demonstrate expertise in their field?

3. Efficiency of Service:

• How long did you have to wait before being served?

• Was the service process quick and efficient?

• Were there any delays or unnecessary procedures?

4. Problem-Solving Ability:

• Did the staff handle any problems or complaints effectively?

• Were they able to resolve issues and provide satisfactory solutions?

• How well did they handle challenging or difficult situations?

5. Information Transparency:

…………

Please note that specific methods and steps may vary depending on the specific requirements of the restaurant and the objectives of the survey. Please note that specific methods and steps may vary depending on the specific requirements of the restaurant and the objectives of the survey. For more detailed information, you can consult Shenzhen Secret Shopper Market Research. Shenzhen Secret Shopper Market Research (SMS) Co., Ltd. is a professional company specializing in mystery shopper services. Their services cover the entire country and even the Southeast Asian region, and they are involved in various industries, including gas station serves several,Chain stores/counters,fast-moving consumer goods, chain restaurants, automotive and home appliances, service centre，public affairs, government administrative service，real estate and property, hotel and tourism, finance and communications, healthcare, and more.