The error message: "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client" is received during Backup Exec service startup or system reboot.
Exact Error Message
Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client.
Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client.
Details:
When attempting to start the Backup Exec (tm) services, or during machine startup, the error is displayed (Figure 1).
Figure 1
Cause:
This error indicates that the default mail client has not been set, or is set to an application other than Microsoft Outlook especially in a scenario where there are two email clients present (presumably Outlook Express and Microsoft Outlook), and Outlook has not been set as a default.
Resolution:
There are two methods to resolve this error,Either set the Microsoft Outlook as a default mail client OR suppress first-time initializing Messaging Application Program Interface (MAPI).
1. Set the Microsoft Outlook as a default mail client.
a. Start Internet Explorer
b. From the Tools menu, select Internet Options as shown in Figure 2 below:
Figure 2:
c. Select the Programs tab as shown in Figure 3 below:
Figure 3:
d. Set the default e-mail client to Microsoft Outlook and click OK as shown in Figure above.
e. Exit Internet Explorer
2. Suppress first-time initializing Messaging Application Program Interface (MAPI).
If the system does not find Mapi32x.dll and Mapisvc.inf, it will display the message stored in the PreFirstRun value of the registry. This string allows applications to warn the user that they require the ability to initialize Messaging Application Program Interface (MAPI).
By modifying this registry key, the first-time initialization message residing in this key can be suppressed.
The error can be avoided by performing the following:
a. Open the Windows Registry Editor by entering Regedt32.exe via Start | Run
b. Browse to /HKEY_LOCAL_MACHINE/SOFTWARE/Clients/Mail
c. Rename PreFirstRun (Figure 2)
Figure 2
Warning : Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
Figure 1
Cause:
This error indicates that the default mail client has not been set, or is set to an application other than Microsoft Outlook especially in a scenario where there are two email clients present (presumably Outlook Express and Microsoft Outlook), and Outlook has not been set as a default.
Resolution:
There are two methods to resolve this error,Either set the Microsoft Outlook as a default mail client OR suppress first-time initializing Messaging Application Program Interface (MAPI).
1. Set the Microsoft Outlook as a default mail client.
a. Start Internet Explorer
b. From the Tools menu, select Internet Options as shown in Figure 2 below:
Figure 2:
c. Select the Programs tab as shown in Figure 3 below:
Figure 3:
d. Set the default e-mail client to Microsoft Outlook and click OK as shown in Figure above.
e. Exit Internet Explorer
2. Suppress first-time initializing Messaging Application Program Interface (MAPI).
If the system does not find Mapi32x.dll and Mapisvc.inf, it will display the message stored in the PreFirstRun value of the registry. This string allows applications to warn the user that they require the ability to initialize Messaging Application Program Interface (MAPI).
By modifying this registry key, the first-time initialization message residing in this key can be suppressed.
The error can be avoided by performing the following:
a. Open the Windows Registry Editor by entering Regedt32.exe via Start | Run
b. Browse to /HKEY_LOCAL_MACHINE/SOFTWARE/Clients/Mail
c. Rename PreFirstRun (Figure 2)
Figure 2
Warning : Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
Supplemental Material:
| System: Ref.# | Description |
| Event ID: 1068 | The dependency service or group failed to start |
Acknowledgements
Microsoft KnowledgeBase Article ID: Q315458
Microsoft KnowledgeBase Article ID: Q315458
Products Applied:
Backup Exec for Windows Servers 10.0, 10.0 5484 SP5, 10.0 5520, 10.0 5520 SP2, 10d (10.1), 10d (10.1) 5629 SP3, 11d (11.0), 11d (11.0) 6235 SP3, 11d (11.0) 7170, 11d (11.0) 7170 SP3, 12.0, 12.0 SP2, 12.5, 8.0, 8.0 3311, 8.0 3314, 8.0 3315, 8.0 3316, 8.5, 8.5 3571, 8.5 3572, 8.5 3572 RC9, 8.5 SBS, 8.6, 8.6 3808 RC5, 8.6 3878, 8.6 SBS, 8.6 for WSA, 9.0, 9.0 4367, 9.0 4367 SP1, 9.0 4454, 9.0 4454 SP1, 9.1, 9.1 4691, 9.1 4691 SP1, 9.1 4691 SP2
Backup Exec for Windows Servers 10.0, 10.0 5484 SP5, 10.0 5520, 10.0 5520 SP2, 10d (10.1), 10d (10.1) 5629 SP3, 11d (11.0), 11d (11.0) 6235 SP3, 11d (11.0) 7170, 11d (11.0) 7170 SP3, 12.0, 12.0 SP2, 12.5, 8.0, 8.0 3311, 8.0 3314, 8.0 3315, 8.0 3316, 8.5, 8.5 3571, 8.5 3572, 8.5 3572 RC9, 8.5 SBS, 8.6, 8.6 3808 RC5, 8.6 3878, 8.6 SBS, 8.6 for WSA, 9.0, 9.0 4367, 9.0 4367 SP1, 9.0 4454, 9.0 4454 SP1, 9.1, 9.1 4691, 9.1 4691 SP1, 9.1 4691 SP2
Last Updated: December 01 2008 03:53 PM GMT
Expires on: 11-25-2009
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Expires on: 11-25-2009
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Subjects:
Backup Exec for Windows Servers
Application: Configuration, How To, Installation, Notification, Troubleshooting
Application Basics: Troubleshoot
Operating System: Notification
Priority: 10
Backup Exec for Windows Servers
Application: Configuration, How To, Installation, Notification, Troubleshooting
Application Basics: Troubleshoot
Operating System: Notification
Priority: 10
Languages:
English (US)
English (US)
Operating Systems:
Windows 2000
Windows 2000
Advanced Server, Advanced Server SP1, Advanced Server SP2, Advanced Server SP3, Advanced Server SP4, Datacenter Server, Datacenter Server SP1, Datacenter Server SP2, Datacenter Server SP3, Datacenter Server SP4, Professional, Professional SP1, Professional SP2, Professional SP3, Professional SP4, Server, Server SP1, Server SP2, Server SP3, Server SP4
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