- Disconnect your iPhone/iPad from your computer
- Go to Settings on your iOS device
- Open Photos and scroll to the bottom
- Under ‘Transfer to Mac or PC’, chang efrom Automatic to Keep Originals (“Automatically transfer photos and videos in a compatible format, or always transfer the original file without checking for compatibility.”)
Now connect again the device to the Windows 10 computer and copy/paste the files again; it should work fine now!
iPhone connected to Windows 10 computer. iTunes is not a necessity to be installed when copying files from one to the other.