TMMI_测试过程改进框架_管理级别5_测试监控_5

SG 3 Manage Corrective Actions to Closure 管理纠正行为来终止

Corrective actions are managed to closure when test progress or product quality deviate significantly from the test plan or expectations.

当测试流程和产品质量明显背离测试计划或者预期的时候，纠正行为被管理来终止错误。

SP 3.1 Analyze issues 分析问题

Collect and analyze the issues and determine corrective actions necessary to address them. Example work products 1. List of issues needing corrective actions Sub-practices 1. Gather issues for analysis Examples of issues to be gathered include the following:  Significant deviations in actual test planning parameters from estimates in the test plan  Commitments that have not been satisfied  Significant changes in test project risk status, e.g., possible late delivery and/or poor quality of test basis and/or test object  Stakeholder representation or involvement issues  Significant deviations in test environment implementation progress from plan Number, severity and priority level of defects found  Status regarding exit criteria  Significant changes in product risks 2. Analyze issues to determine need for corrective action Note corrective action is required when the issue, if left unresolved, may prevent testing or even the project from meeting its objectives.

搜集和分析问题并且决定解决问题的必要的纠正行为。

例子工作产品： 1. 需要纠正行为的问题列表。

子实践：1.搜集问题来分析，奥搜集的问题例子包括下面的东东，明显背离测试计划，不适用的承诺，测试项目风险状态中的明显的改变。缺陷的个数，严重程度，优先级。根据出口规则的状态。 产品风险中明显的改变。 2. 分析问题来决定需要的纠正行为。

SP 3.2 Take corrective action 采取纠正行为

Take corrective action as appropriate for the identified issues. Example work products 1. Corrective action plan Sub-practices 1. Determine and document the appropriate actions needed to address the identified issues Examples of potential actions include the following:  Re-negotiating commitments  Adding resources  Changing the test approach  Re-visiting the exit criteria  Deferring release date  Changing the scope of the project, e.g., delivering less functionality Note that many of the potential actions listed above will lead to a revised test plan. 2. Review and get agreement with relevant stakeholders on the actions to be taken 3. Re-negotiate commitments with stakeholders (both internally and externally)

为明确的问题采取适当的纠正行为。

例子工作产品： 纠正行为计划。

子实践：1. 决定和文档化适当的行为来解决问题。 例子： 重新讨论承诺，加资源，改测试方法，重新访问出口规则，推迟发布，改项目的范围2. 重审并且和相关利益人在行为上保持一致。3. 重新讨论承诺

SP 3.3 Manage corrective action 管理纠正行为。

Manage the corrective action to closure. Example work products 1. Corrective action results Sub-practices 1. Monitor corrective actions for completion 2. Analyze results of corrective actions to determine the effectiveness of the corrective actions 3. Report progress on status of corrective actions

管理纠正行为来结束错误。

例子工作产品。 1.纠正行为记录。

子实践： 监视纠正行为， 分析纠正行为的结果来决定纠正行为的有效性。，汇报纠正行为的进度。