Enable complete memory dump before issue moment
 
1. Check and ensure that both initial size and max size of paging file at least are larger than <Physical memory + 12 M>;
               a). right click “My Computer”, and choose property, then switch to Advanced tab and click Performance Settings;
               b). click Advanced and change setting of virtual memory;
               c). Do not reboot machine even though reboot is required after these operations, since we will reboot this machine later;
 
2. Check enough free disk space on partition C: is larger than physical memory size(4G). If not, please change the location path for memory.dmp file onto a driver that has enough free disk space larger than physical memory size:
            a). Right click "My Computer"
            b). On the Advanced tab, click Startup and Recovery.
 
3. Check and ensure the “CrashDumpEnabled” registry value under the following registry key to   “1”:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl
 
4. Enable the CrashOnCtrlScroll feature by following steps:
            a). Start Registry Editor (Regedt32.exe).
            b). Locate the following key in the registry:
            KEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters
            c). On the Edit menu, click Add Value, and then add the following registry value:
                        Value Name: CrashOnCtrlScroll
                        Data Type: REG_DWORD
                        Value: 1
            d). Quit Registry Editor.
 
5. Reboot the machine to make all system modifications take effect.
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7. After capturing the screenshot files, hold down the right CTRL key and press the SCROLL LOCK key twice to create a memory dump.