otrs安装mysql_OTRS安装与配置

otrs下载地址为：http://www.otrs.com/en/open-source/get-otrs/software-download/

安装配置步骤参考这里：http://www.365master.com/event/zw2012/20120813/67556.shtml

安装完毕后无法打开初始页面，于是重启服务，提示了一些错误：

DBI connect('database=otrs;host=localhost;','otrs',...) failed: Access denied for user 'otrs'@'localhost' (using password: YES) at d:/PROGRA~1/OTRS/OTRS/Kernel/System/DB.pm line 253

ERROR: OTRS-otrs.Scheduler-10 Perl: 5.12.3 OS: MSWin32 Time: Thu Jun 6 16:33:09 2013

Message: Access denied for user 'otrs'@'localhost' (using password: YES)

Traceback (7940):

Module: Kernel::System::DB::new (OTRS 3.2.7) Line: 224

Module: main::_CommonObjects (unknown version) Line: 607

Module: d:/PROGRA~1/OTRS/OTRS/bin/otrs.Scheduler4win.pl (unknown version) Line: 86

Got no DBObject! at d:/PROGRA~1/OTRS/OTRS/Kernel/S