CRM Service summary -1

Main topic:

1. Installed Base Management and Object

客户化的安装管理

2. Service Agreement and Service Contract

服务协议与合同管理

3. Service Plans

服务计划

4. Service Order Management

服务订单管理

5. Complaints and Returns

投诉与退回

6. In-House Repair

 

7. Warranty Claims

 

8. Case Management

 

服务的生命周期：

Service Cycle, starting with managing service contracts and warranties, through to processing service order quotations and service orders, complaints and returns, and service confirmations

转载于:https://www.cnblogs.com/arrow/archive/2010/08/24/1807293.html