after-sales service. Through the MBT Imara afte

MBT Shuguli GTX and unfair treatment. On the basis of the enterprise products and services to find the quality

Quantity and customers want DuoDa, the gap in time to improve. From this perspective, the enterprise should thank heed

The new requirements for its guests and ideas, it hidden meaning with the demand of customers is the enterprise objective, so as to gradually

Improve yourself the design of the product, service mode, methods, for the customer to troubleshoot for enterprise

Long-term development. So enterprise set up in the credit and consumers in for support, not directly for the enterprise to earn

Take profits, all the corresponding public relations practice work, want to this as the center to carry out.

 

Enterprise hopes to achieve, main performance in improving service quality, introduce products and services, the trees

Made with reputation, consumer contact feelings.

 

2. Improve customer relationship with the main practices

Now that the enterprise and customer relationship quality related to enterprise manages the goal, so be about to notice

To improve the relationship MBT Shadow the two, and adopt a series of practical measures.

 

(1) to develop the feasible regulations: the system can be divided into beforehand, in the matter, afterwards.

(1) to develop advance receive customer specific ways and methods.

When clean out treasure to ordinary or laypeople knowledge level standard, according to relevant rules, and determine the buyer is entitled to apply for to establish corprise.

Be polite, enthusiasm, patient, make customer satisfaction. Run into special captious customers, also try to soothe and

Patient explanation, must not lose your temper, so as not to get it to the degree of irremediable.

(3) when the enterprise and customer event, communication, to customer feedback after to enterprise's attitude and the customer to enterprises

Industry products, services, and at the same time can not be ignored the views of the after-sales service. Through the MBT Imara after-sales service to heed

Guest of credit.

Once, a woman because move, oversight, not to receive a cheap tickets, and

For some reason this price is no longer available. So she called for delta airlines table

And, with the President of the delta airlines by theirselves it, and make it to the airport,

Boarding gate in her hand, and gave it to her to meet a new ticket.

 

Mr. Bob is a New York hotel regulars, once he as usual at the store and booked a star

转载于:https://www.cnblogs.com/usmbtonline/archive/2011/08/09/2132533.html