mail_script:

var gr = new GlideRecord('sys_properties');
var instanceName = 'deloittecnapp';

gr.addQuery('name', 'instance_name');
gr.query();
if(gr.next()){
instanceName = gr.getValue('value');
}
var tbl = current.getTableName();
//gs.info("jason test instanceName:"+instanceName);
//gs.info("jason test tbl:"+tbl);

template.print("<a title=\"Link\" href=\"https://"+instanceName+".service-now.com/sp?view=portal&id=ticket&table="+tbl+"&sys_id=" + current.sys_id + "\">${number}</a>");