word复制网页正在与服务器联系,打开网站上RMS加密的excel文档时，提示：正在与服务器联系以获取信息，并且30多分钟之后还是这个状态...

Hi,

Windows SharePoint Services does not store files in encrypted, rights-managed file formats. However, Windows SharePoint Services calls an IRM protector to convert the stored file to an encrypted format each time a user downloads the file. Similarly, when a user uploads a rights-managed copy of a file, Windows SharePoint Services calls the appropriate IRM protector to convert that copy to a nonencrypted format before it is stored.

也就是说，Windows SharePoint Services不以加密、权限管理格式来保存文件。然而，每次当用户下载该文件的时候，Windows SharePoint Services调用IRM protector来将存储的文件转换为加密的格式。类似，当用户上传一个加密文件的时候，Windows SharePoint Services 调用对应的IRM protector来将该文件的副本转换为不加密的格式在保存之前。

当你设置了RMS加密之后，当你上传该文件的时候，WSS 把它传递给对应的IRM protector，IRM protector 从该文件提取必要的权限管理metadata。从你的问题来看，该问题可能与您的SharePoint服务器无法联系RMS 服务器有关。您可以启用AD RMS 日志，然后重现该问题，将错误日志发送到论坛中。

AD RMS Logging Service

此外，您也可以在SharePoint服务器上启用ULS诊断日志，在选择category的时候请选择IRM，然后再重现该问题，分析事件日志中的错误。

Configure diagnostic logging settings

Inside SharePoint Security and Compliance with AD RMS

Information Rights Management in Windows SharePoint Services Overview

Rock Wang