Definitions
- SLI - Service Level Indicator. The ratio between good events to the total number of events in a given time window. For example,all the successful HTTP requests will be considered as good events.
- SLO -Service Level Objective. A target on the SLI. The SLO is this lower bound of SLI. Common choices are week, 28, or 30 days. For example, 99.9% 30-day availability SLO means that we want our availability SLI on any 30-day window will not to fall below 99.9 %.
- Error Rate - The ratio between the number of bad events to the total number of events.
- SLO Error Rate - The upper bound on the error rate. For example, the SLO error rate of 99.9 % SLO is 0.1 %.
- Error Budget - The number of allowable bad events in a given SLO time window.
- Burn Rate - How fast the service consumes the error budget.
Burn Rate Thresholds
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Burn Rate=Period \times (Error Budget) \div Alert Window Size
BurnRate=Period×(ErrorBudget)÷AlertWindowSize
For example, 2 % of a 30-day error budget in one hour burn rate is 14.4:
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720
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0.002
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Burn Rate=720 \times 0.002 \div 1 = 14.4
BurnRate=720×0.002÷1=14.4
5 % of a 30-day error budget in 6 hour burn rate is 6:
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Burn Rate=720 \times 0.005 \div 6 = 6
BurnRate=720×0.005÷6=6
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