ISTQB TM考点总结之第四章

本文探讨了第四章关键考点,包括建立测试组织的缺陷管理系统,涉及缺陷报告工作流、参与者角色、数据收集分类、评估过程能力和优先级管理。重点讲解了如何有效管理异常、缺陷分类、阶段控制和根因分析,以及利用统计分析来提升软件开发质量。
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K2: Understand / K3: application /K4: analysis

关键词:anamaly(异常), defect, defect triage committee, failure,false-negative result(假阴性,误报), false-positive result(假阳性,漏报),phase containment(阶段性遏制),priority,root cause, severity(严重性)

第四章有4个考点

4.Defect Management

K3 TM-4.2.1 Develop a defect management process for a testing organization, including the defect report workflow , that can be used to monitor and control a project,s defects throughout the testing lifecycle

K2 TM-4.2.2 Explain the process and participants required for effective defect management

K3 TM-4.3.1 Define the data and classification information that should be gathered during the defect management process

K2 TM-4.4.1 Explain how defect report statistics can be used to evaluate the process capability of the testing and software development processes

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