THEMIS_User experience survey report (beta sprint for 2023_EE308)

THEMIS_User experience survey report

Information Table

Which course does this assignment belong to	2301-MUSE社区-CSDN社区云
What are the requirements for this assignment	Teamwork——beta Sprint
The goal of this assignment	User experience survey report
Other references	Null

1. Methodology and Sample

1.1. Investigation Method

In order to gather user opinions and experiences regarding the campus second-hand rental platform, we employed a combined qualitative and quantitative research approach. The following outlines our investigation method:

1.1.1. Survey

We designed a questionnaire that includes both open-ended and closed-ended questions to obtain user perspectives on the platform, usage experiences, expectations, and suggestions.

1.1.2. Data Collection Channels

We distributed the survey to users through online channels and promoted it on social media platforms to ensure a diverse and representative sample.

1.1.3. Confidentiality and Anonymity

To encourage genuine feedback, we ensured the privacy and anonymity of participants, assuring that their personal information would not be disclosed.

1.2. Sample Description

Our sample consists of active users of the campus second-hand rental platform to ensure practical usage experience. The key characteristics of our sample are as follows:

1.2.1. Sample Size

We invited a total of 40 users to participate in the survey to ensure an adequate amount of data for comprehensive analysis.

1.2.2. User Demographics

The sample includes students from both STEM and non-STEM disciplines, as well as users identifying as male, female, and other genders, ensuring coverage of diverse perspectives.

1.2.3. Usage Frequency

The sample comprises users with varying frequencies of platform usage, including those who use it daily, weekly, and monthly, ensuring representation across different usage patterns.

2. Questionnaire

Campus Second-hand Rental Platform User Survey Questionnaire

1. Personal Information

1.1 What is your major?

• a. STEM (Science, Technology, Engineering, Mathematics)
• b. Non-STEM

1.2 What is your gender?

• Male
• Female
• Other (Please specify)

2. Usage Experience

2.1 Have you ever used the campus second-hand rental platform?

• a. Yes
• b. No

2.2 If yes, how frequently do you use the platform?

• a. Daily
• b. Several times a week
• c. Several times a month

2.3 Do you think the diversity of products on the platform meets your needs?

• a. Completely meets
• b. Mostly meets
• c. Average
• d. Not very satisfying
• e. Does not meet

3. Platform Features

3.1 What is the platform feature you use most often?

• a. Posting items
• b. Renting items
• c. Commenting and rating
• d. Other (Please specify)

3.2 What feature do you think the platform needs to improve most?

• ________(Please fill in the blank)

3.3 Have you ever encountered any issues with a platform feature that caused you trouble? If yes, please describe the specific situation.

• a. Yes, issue: ________
• b. No

4. User Experience

4.1 Do you find the platform’s UI design intuitive and user-friendly?

• a. Very intuitive and user-friendly
• b. Relatively intuitive and user-friendly
• c. Average
• d. Somewhat confusing
• e. Very confusing

4.2 Are you confident in the authenticity and accuracy of product information on the platform?

• a. Very confident
• b. Moderately confident
• c. Average
• d. Not very confident
• e. No confidence

4.3 During your usage, do you feel the platform provides sufficient security to prevent transaction disputes or other issues?

• a. Yes, feel very secure
• b. Average, could provide more security
• c. No, feel there are some security concerns

4.4 In your experience, do you feel the platform operates stably? (Is the frequency of crashes/bugs acceptable?)

• a. Yes
• b. No

5. Future Expectations

5.1 What new product categories or services do you hope the platform will add in the future?

• ________(Please fill in the blank)

5.2 Do you have any suggestions or expectations for the platform’s development?

• ________(Please fill in the blank)

6. Ratings and Recommendations

6.1 Please rate the overall service of the platform (1-10, 1 being extremely dissatisfied, 10 being very satisfied).

• ________(Please chose one number)

6.2 Would you recommend our platform to your classmates or friends?

• a. Yes
• b. No

3. Survey Results

3.1. Key Discoveries

3.1.1. Platform Usage Experience

• A majority of participants have interacted with the campus second-hand rental platform, with a high proportion using it daily.
• The platform’s product diversity partially meets users’ needs.

Yes: 32 (80%)
No: 8 (20%)

Daily: 15 people (37.5%)
Several times a week: 12 people (30%)
Several times a month: 13 people (32.5%)

3.1.2. Platform Feature Evaluation

• Posting and renting items are the most frequently used platform features, indicating broad user acceptance of the core platform functionalities.
• Overall, users are satisfied with the platform’s features, though some have suggested improvements.

3.1.3. User Experience

• The majority of users find the platform’s UI design intuitive.
• Most users have confidence in the authenticity and accuracy of product information, although a small portion feels less confident.
• Users generally express satisfaction with the security measures provided by the platform, but a few still perceive some security concerns.
• Most users acknowledge platform stability, but a minority finds encountered bugs unacceptable.

3.1.4. Future Expectations

• Users have provided suggestions for the platform to add new product categories or services, particularly focusing on product categorization and community events.

3.1.5. Ratings and Recommendations

• Users generally express high overall satisfaction with the platform, with ratings falling between 7 and 9.
• The majority of users are willing to recommend the platform to classmates or friends.

1-3 points: 5 people (12.5%)
4-6 points: 8 people (20%)
7-9 points: 20 people (50%)
10 points: 7 people (17.5%)

Yes: 35 people (87.5%)
No: 5 people (12.5%)

3.2. Suggestions and Improvement Directions

3.2.1. Feature Enhancement

• Based on user feedback, the platform can consider optimizing and enhancing product categorization and offering more community events to improve user experience.

3.2.2. Authenticity of Product Information

• The platform can take measures to enhance the authenticity and accuracy of product information, such as strengthening information verification mechanisms.

3.3.3. Security Measures

• Addressing the safety concerns raised by users, the platform should strengthen security measures to enhance user trust.

3.2.4. User Engagement

• Increase user participation, encourage users to engage more in community activities to foster a more social atmosphere on the platform.

4. Summary

After conducting this user survey, we have gathered valuable feedback and data. Despite some limitations in the survey methods and sample, we have been able to draw key insights and summaries.

Firstly, we found that the majority of surveyed users had prior experience with using campus second-hand rental platforms. User feedback indicates that these features are user-friendly even without guidance or instructions from team members, which is a significant achievement for us.

Secondly, statistical data suggests a high level of user satisfaction with the platform, but it also highlights areas for improvement, especially in terms of security measures and the authenticity of products. This points us toward the next steps for optimization. Our team will focus on enhancing these features to improve the overall user experience.

In conclusion, despite some functional issues, users overall express positive satisfaction with the product. This provides us with valuable user insights, helping us better understand user needs and optimize the product. In future developments, we will continue to listen to user feedback, constantly improving the product to ensure a better user experience.

5. Contribution table

Student ID	Name	Task Description	Contribution
832101202	Zhipeng Wang	User Questionnaire Designing, Information Collecting and Analysis	52%
832101116	Wenxuan Zhou	User Questionnaire Designing and Blog Writing	48%