EnglishPod学习笔记---EnglishPod03

直接进入正题.

原文:

A:Good afternoon,What can I do for you?

B:I'd like to check in please.I have a reservation under the name Anthony Roberts.

A:All right.R.O.B.E.R.T.S...Oh,Mr. Roberts we've been expecting you...and here is your keycard to the presidential suite.

B:but there must be some mistake;my reservation was for standard room.

A:Are you sure?let me double check.

B:Yeah...Here this is my confirmation number.

A:You're right. Mr Roberts.there seems to be a mix-up.unfortunately we're overbooked at the moment.

B:so...

A:Not to worry.We're please to offer you a complimentary upgrade.

B:presidential suite baby.

大致意思：

Roberts先生预定了一间房间，但是客服先是不小心弄混了，以为Roberts订的是总统客房，后面想换回普通套房，但是房间刚刚好没有了，于是免费升级成了总统套房。

生词介绍:

• mix-up: 有点类似与misunderstanding，误解;弄混
• have a reservation under the name: 在…名字下有一个预约
• overbook: 爆满
• complimentary upgrade: 免费升级