Cannot log back into PC after being locked and idle...

One of our users is having this persistant issue with their PC
locking/crashing out.

Whenever she goes to lunch for an hour or two, it is in a locked state.
However, when she returns and tries to log back in, the login/password box
does not appear.

I've tested quite a few things and here are the observations:

*Same thing occurs with my own domain account on that PC, after leaving it
idle for several hours.

*Same thing occurs regardless if any applications are still open.

*When it is in the "crashed" state:
- keystrokes are recognised as the screensaver can be interrupted, but log
on box doesn't appear.
- after the screensaver is interuptted, it never goes back to screensaver
mode.
- mouse cursor does move
- you CAN ping that PC from the network
- But I CANNOT view event viewer remotely (network error)
- But I CANNOT view contents of hard drive remotely (network error)
- I cannot remotely assist the user (network error)
- I cannot remotely MSTSC to the PC neither

Nothing remotely relevant is in the event log, and the only way to restore
access is to physically restart the PC.
There was one instance where the PC was left locked overnight for me to
test, and it was OK the next morning! However, the following night it
"crashed" again.

I've checked for wake-up on lan settings on the NIC and also power settings
in Control Panel, nothing relevant, and everything is defined by Group Policy.

Any ideas, anyone? I've tried googling this, but without an actual error,
it's hard to sift through the millions of pages returned.

Many Thanks in Advance!

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