Service Support- Change Management

1. Scope of Change Management

- Hardware

- Communications equipment and software

- System software

- 'Live' applications software

- All documentation and procedures associated with the running, support and maintenance of live system.

2. 责任： 不是负责变更的实施，而是对变更的控制，确保每个变更都是planned.

3. Change: 对某个实体的变更

 RFC:　request for a chnage to CIs

 Forward Schedule of Changes ： changes approved and implemnetaion date.

4. 变更管理流程

 

5.  Priority Setting:    priority code 在Problem Management 阶段设定，但是definite codes 是在变更管理流程中设定的。Category is determined by the Change Manager.

6.  Subdivision of the Priority:

- Urgent, Highest Priority                                 -- CAB(CAB/EC)  紧急会议

- High                                        ---  CAB 下次例会上的首要议题

- Medium , normal priority      ------ 需要CAB 讨论

- Low                                  ----------适当时间再说

7 Impact of a change

---  Standard                                     :　不需要 change manager 的核准

------(Minor) Category 1 :                               :   Change manager 独立批准，不需要和CAB讨论

------(Significant) Category 2 :                               :   ---  CAB 下次例会上的首要议题

------(Major) Category 3 :                               :   Change manager需要得到IT  MANAGEMETN  批准，并和CAB讨论