ServiceNow主要模块介绍

ServiceNow provides you with a robust suite of business and IT applications, built on a single cloud platform that automate service delivery. Click on a demo below to see some of our highlighted applications at work, and to get started using them!




                                                                                                                                                                                             

Incident Management

                   Diagnose and repair issues rapidly with all the information they need at your fingertips.
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Problem Management

                   Prevent incidents from happening, and minimizing the impact of incidents that can't be prevented.
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Change Management

                   Built on the same platform with the CMDB, Discovery, and release management, these processes all work together to create a closed-loop change management system.
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Resource Management

                   Create resource plans, request staffing for projects and assign people to specific tasks.
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HR Service Automation

                   Streamline HR service delivery by offering a self-service catalog to users, and out-of-the-box request and fulfill process automation.
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Password Reset

                   Reduce the overall volume of IT service requests by enabling end-users to reset their own passwords using self-service and automation.
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Performance Analytics

                   Easy-to-use, cloud-based BI application designed for reporting and analyzing performance in the ServiceNow enterprise IT cloud.
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Vendor Performance Management

                   Assessment tools to evaluate, score and rank vendors across a variety of categories such as compliance, product reliability and user satisfaction.
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Cloud Provisioning

                   Automation and self-service to provision public or private clouds in minutes and to optimize their usage through the entire cloud lifecycle.
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Configuration Automation

                   Easily automates the configuration of your data center infrastructure, based on your CMDB, leveraging your already established change processes.
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Configuration Management (CMDB)

                   Maintain Current and Accurate Data to make better decisions, and provide better business services.
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Project Management

                   Versatile, scalable approach to managing projects and resources across the enterprise.
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Asset Management

                   Track the financial, contractual, and inventory details of hardware, software, virtual, and non-IT assets.
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Contract Management

                   Create various types of contracts, such as leases, warranties, maintenance, and service.
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Software Asset Management

                   Track, evaluate and manage software licenses and usage seamlessly with the rest of your ITSM and governance processes.
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IT Governance, Risk and Compliance

                   Proactively menage process controls by aligning corporate policies to evaluate risks, manage control procedures, manage audit controls, manage evidence/exceptions and assign corrective actions.
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转载于:https://my.oschina.net/yotoo/blog/220616

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Key Features Learn to leverage ServiceNow’s capabilities for improved IT automation by following step-by-step, practical instructions Build core administration, development, and maintenance skills with IT service management in ServiceNow Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automation Book Description This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It’ll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business’ workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro. What you will learn Read and write clear, effective code for the ServiceNow platform Identify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use debugging tools to troubleshoot when things go wrong Discover tips and tricks from top ServiceNow developers, architects, and administrators. Find out what the pros wish they knew when they were starting out Who This Book Is For This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. Prior ServiceNow experience is n
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