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RSS订阅原创 Service Level Management
a. SLM processEstablish FunctionImplementing SLAManaging the ongoing processPeriodic Review b. Service Level Requirements : 准备草稿，客户提需求，可能要多次协商，讨论c. Agreements and contrac
2008-05-04 17:37:00
658
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原创 Service Support: Release Management
Release Management 1. DSL: is a logical library 2. DHS : secure storage of definitive hardware spares3. Releases: - Full release- Delta Release -
2008-05-04 17:05:00
399
原创 Service Support- Change Management
1. Scope of Change Management- Hardware- Communications equipment and software- System software- Live applications software- All documentation and procedures associated with the running, s
2008-05-04 16:51:00
583
原创 Service Support- Configuration Management
1. Responsibilities: a. planning: purpose, scope,objectives, policies and procedures, as well as the organizational and technical context. b. Identification and naming。 CMDB里面的CIc. Control : 确保
2008-05-01 09:07:00
400
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